Customer Revenue Specialist

4 weeks ago


Carlisle, United Kingdom Adecco Full time

Our client designs, builds and operates community District Energy Networks and energy generation facilities which raise the standards of design, delivery and accountability within the energy sector. They work alongside local authorities and property developersto provide low carbon energy that is consistent and cost-effective for end users and supports the Government's targets to reduce carbon emissions.

**The Role**

In this role you will work closely with the Contract Management and Customer Services Teams to support the business manage its customer income recovery. With over 10,000 customers you will work to ensure our processes are delivered to reduce our customerdebt levels.

**Key Duties/Responsibilities**

Participating on the delivery of our projects during their operational phases, tasks would include:

- Undertake customer account reconciliations to ensure the correct residents are being billed and details are received
- Making outbound calls to customers to obtain payments
- Review customer information to ensure contact details are correct to maximise the impact of communication efforts
- Review customer accounts which require paper communications, inclusive of debt warnings
- Communication with customers at risk of supply suspension
- Communication with customers moving out to maximise revenue recovery

It is important in this role that you are well organised, forward looking, able to plan for challenges and effectively self-manage your work to ensure we deliver on time and with high quality.

**Skills**
- Experience with managing multiple tasks
- Ideally experience of managing your own projects with mínimal supervision.
- Problem solving
- Attention to detail and a 'right first time' approach.
- Able to work as a member of a team.
- Excellent communication and presentations skills, written and in meetings.
- Good organisational, time management and planning skills to enable you to adapt to multiple clients and contracts
- A willingness to take ownership of a project and see it through to completion
- Willingness to think differently, to innovate and to proactively look for new and better solutions.
- Solid analytical skills, comfortable with interpreting data to assess viability and drive solution development.
- A willingness to travel within the UK if required.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


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