Casual Stadium Tour Guide

About the role
Here at Liverpool Football Club, we are currently recruiting for a casual Stadium Tour Guides.

As a Tour Guide you will be working as part of a large team delivering an immersive, informative, and entertaining tour of Anfield Stadium to a varying range of groups sizes and ages, whilst displaying the highest standards of customer service and safety to our visitors in a fast-paced environment.

This is a casual position, offering variable hours including evenings and weekends on a flexible assignment basis. Please be aware that most shifts offered for this role may fall only to weekends and school holidays.

**What will you be doing?**
- Presenting in front of groups of customers, at a range of destinations across Anfield Stadium.
- Ensure the safety of tour attendees and security of the stadium.
- Comply with club policies.
- Comply with club health and safety procedures.

**Who are we looking for?**

We are looking for individuals who can demonstrate having a passion for Liverpool Football Club, and good knowledge of football in general. A team player who has an engaging personality, excellent communication, storytelling, and public speaking skills. A customer service background is an advantage when controlling large groups in an enthusiastic, professional, and positive manner.
- Confident and outgoing personality: comfortable presenting in front of groups.
- Ability to adapt the tour accordingly depending on the group.
- A team player who can also work independently.
- Good and clear communication skills.
- Good self-presentation.
- A good knowledge of Liverpool Football Club.
- Time management skill and queue management skills.

**Why should you apply?**

This is a casual position, offering variable hours including evenings and weekends on a flexible assignment basis.

Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.

At Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to making a positive difference in the communities that we operate within. We are proud of our achievements in this area; maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Association’s Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch. We take our responsibilities in this area seriously and through the work being done across the club, we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all. We are committed to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.