Castle Supervisor

We are looking for a Castle Supervisor to join our team:

- To interact in a helpful and positive manner with all visitors and customers to The Castle and to be at all times polite and courteous when dealing with members of the public and people using the premises and grounds
- To take every opportunity to promote a favourable image to all users of the building
- Ensure standards of quality, customer service and health and safety, fire safety and hygiene are met
- In the absence of the Deputy Castle Manager, the reconciliation of cash receipts and ensuring that cash is securely stored (as directed) prior to securing the café/shop area
- In the absence of the Deputy Castle Manager and Castle & Library Manager, act as the senior on site and respond to all requests, matters, complaints and emergencies appropriately and in the utmost professional, positive, calm and helpful manner
- To ensure that the café/shop are at all times clean and tidy and other areas of the Castle as required
- To serve food and drinks as directed and to present food attractively
- To serve customers (café/shop and other areas) in a timely, polite and courteous manner
- Cash handling and credit/debit card transactions
- To receive and store deliveries of food and stock as directed and trained ensuring this is correct for each particular food product
- To carry out cleaning duties such as tables, tableware and kitchen equipment striving for absolute cleanliness in the customer and kitchen areas
- To monitor and record fridge/freezer temperatures on a daily basis, making sure they meet the correct food storage temperatures. React accordingly when this is compromised to ensure food hygiene standards are met.
- To be constantly vigilant against all types of stock loss, i.e. waste, theft and breakage.
- In the absence of the Deputy Castle Manager, ensure all food products/café stock is ordered in a timely manner ensuring the correct stock level for the following day
- To maintain a high level of personal hygiene and appearance
- To ensure that shelf stock is priced and kept to a maximum level and that the quality of the displays are of a high standard
- To respond helpfully to initial enquiries for any part of the heritage centre by directing enquires to the most relevant member of staff
- To undertake relevant training as and when necessary including first aid and fire marshall
- To support the Castle & Library Manager with shop duties, such as ordering, pricing, putting stock on the till system, putting stock away and keeping the shop area stocked and presentable
- Respond to general enquiries about the centre and local history; where necessary informing customers about the archives/completing an enquiry form or directing the enquirer appropriately to the person or organisation able to deal with their enquiry
- To provide additional cover when other café staff are on leave, sick or attending training courses, for which additional remuneration will be paid at the appropriate rate
- Ensure the building is secured, including the windows, and alarms are set and working prior to leaving the premises on shifts when necessary
- Working with the Deputy Castle Manager to identify and work towards continuous skills competency and professional development
- To ensure that your individual holiday and time sheets are kept up to date and submitted to the Café & Weddings Supervisor in a timely manner or when requested
- Actively support the Council’s Dignity at Work policy to assist in eliminating discrimination and in maintaining a fair, positive and productive working environment, to meet statutory obligations and good employment practice
- To carry out all duties in accordance with the Town Councils Equal Opportunities Policy. It is the duty of the post holder not to act in a prejudicial or discriminatory manner towards members of staff, visitor or members of the public. The post holder should also counteract such practice or behaviour by challenging or reporting it to their line manager
- To carry out all duties being mindful of the Town Councils obligations under the Disability Discrimination Act 1998
- To carry out all duties being mindful of the Town Councils obligations under the ‘Every Child Matters’ legislation and the Town Councils Child Protection Policy
- To work as part of a multi-disciplinary team, but also have the ability to take responsibility and work on own initiative
- As and when required by the Castle & Library Manager, Town Clerk or Council, to undertake other duties of a reasonable nature commensurate with the post
- Attend to the health and safety of self, other people and resources whilst at work and cooperate with colleagues to comply with the Health and Safety at Work Act 1974
- To carry out all duties in accordance with Bude-Stratton Town Council’s adopted policies

**Salary**: Scale Points 6 (currently £21,968) pro rata
- OR from Bude-Stratton Town Council, The Parkhouse Centre, Bude, EX23 8LD. Tel: 01288 353