Customer Support Advisor
1 month ago
**Job description**
**Job Role**
**Responsibilities**
- Dealing with a range of queries surrounding the companies app launch.
- Offer troubleshooting support to customers.
- Answer inbound calls in a timely and friendly manner.
- Evaluate problems and complaints of the callers and provide proper solutions to them.
- Responsible for resolving customer's queries.
- Knowledge around service information.
- Record keeping of customer's queries/feedback whilst holding a conversation via the telephone.
- Make relevant notes from customer interactions.
- Manage & update customer databases.
- Boost customer loyalty by offering a proper experience over the phone.
- Work in a fast-paced environment to ensure excellent customer service is provided.
**Experience, skills set and/or qualifications required**
- You need to be the type of person who goes the extra mile to support customers. A willing attitude is very much appreciated by the team.
- Computer literate - you will be working between two screens, but training can be provided.
- Have an excellent eye for detail.
- Ability to control a conversation whilst updating the database. The most important factor is being able to hold a good quality conversation.
- Flexibility.
- Customer service experience is desired but not essential.
- Have very good written English and communication skills.
- Confident using the phone.
- Ability to problem solve under pressure.
**Hours**:37.5 hours 5 days over 7. The hours are on a shift basis and complete flexibility is required. Their standard shifts Mon to Fri are between 8am and 8pm however you would be expected to complete a late shift between 12 noon to 8pmeach week. Weekend hours are Sat 9 to 5.30 and Sun 10 to 4. You will need to work at least one weekend day per week.
**2-weeks training period - 1 Week Classroom and 1 week on the job support**
Monday - Friday 9-4pm for 1st 2 weeks
Shift patterns are confirmed during training
**Hourly rate**: £10.10 per hour plus accrued holidays
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