Customer Service Advisor

5 months ago

Sutton, United Kingdom Yorkshire Building Society Full time

If youre great with people, a Customer Service career in our Branch Network could be a great choice for you. As one of the biggest and most important teams at YBS, our Branch Network makes a huge impact on the success of our business. We always look for ways to give the best customer experience, make things more efficient and try new things. And because were right at the beginning of an exciting digital journey, our future has never looked more exciting - and neither has yours.

**About the Role**

As a Customer Service Advisor youll:

- Get to know our members and support them in finding the right products and services that can provide Real Help With Real Life - whether thats saving for a gap year trip, buying a first home, or anything in between.
- Facilitate great conversations confidently through channel of choice, as you support our members in branch, over the phone and with the operation of their accounts online.
- Forget sales targets, and enjoy the freedom to do whats right.

Here at YBS no two branches are the same, they each have their own characteristics and qualities that makes working there so special. Here is what the hiring manager had to say about Sutton Branch.

Our branch on Sutton High Street is located in a busy City centre location. Sutton is easily accessible, conveniently located to many rail, road and bus links. The branch has a wide demographic of customers, who travel to Sutton, to receive a first class customer experience with the team.

You will be joining a welcoming team that has an excellent mix of experience, from 1 year in role, to over 30 years. Everyone works well together and has the opportunity to bring their own strengths to the team, but at the same time, we are excited to be able to bring in some new skills and experience.

We have recently started a community partnership with FareShare and we have exciting plans to use our paid volunteering leave to support this charity, or you could use this time to support a charity or community group you are passionate about.

This role is available due to career progression, and opportunities are available for personal development and building your career whilst performing your day-to-day duties helping customers.

**About You**

Being part of the team isnt about being a whizz in financial services, or about having lots of customer service experience. Instead, its about:

- Being great with people, and being able to talk to our members.
- Challenging yourself to go the extra mile for your colleagues and our members, to help us grow and achieve our business objectives.
- Understanding why its important to celebrate different people with different skills, experiences, and opinions.
- Demonstrating a growth-mindset and making the most of the training and development we offer.
- Having the ambition to become a leading expert on our products and services.

**About Us**

At YBS we dont have shareholders, we have members. We care about people and that includes you. So here, youll be respected for who you are, youll be able to bring your whole self to work, and youll have everything you need to build a long and rewarding career.

**Flexibility.** We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether its finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you.

**Development.** We want you to feel challenged here. Whatever your ambitions, were committed to helping you develop your skills and move ahead in your career journey. From day one, well set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.

**Inclusivity.** Were passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If youll go the extra mile to help our members, youll fit right in and feel you belong here.

**About our Benefits
We offer lots of fantastic rewards that you can make the most of in and out of work, including:

- **
Holiday.** Youll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- ** Bonus.** We work together to reach for better at YBS, so when we reach our goals were all rewarded, with up to a 10% annual bonus.
- **Pension.** We know how important it is to save towards the future, thats why well contribute up 11% into your YBS pension.
- **Healthcare.** Health and wellbeing are an important part of life at YBS, when you join us youll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- **My Benefits.** When you join YBS youll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts

**Ready to apply?

  • Customer Service Advisor

    5 months ago

    Sutton, United Kingdom GLL Full time

    GLL is looking for a Customer Service Advisor at Sutton Sports Village, in Surrey to work on a flexible basis at weekends and evenings. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. As Customer Service Advisor, you'll enjoy...

  • Customer Service Advisor

    5 months ago

    Sutton, United Kingdom GLL Full time

    GLL is looking for a Customer Service Advisor at Sutton Sports Village, in Surrey. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. As Customer Service Advisor, you'll enjoy making a difference to every person who walks through our...

  • Customer Service Advisor

    5 months ago

    Sutton Coldfield, United Kingdom People Solutions Full time

    **Customer Service Advisor**: £11.44 - £11.44 per hour per hour B76 Temporary **Here at People Solutions, we are a people business and we believe in creating experiences that make people feel good. We connect great talent with great clients, creating better outcomes for both. People Solutions are operating as an employment agency. We are an Equal...

  • Customer Service Advisor

    5 months ago

    Sutton Coldfield, United Kingdom People Solutions Full time

    **Customer Service Advisor**: £11.95 - £11.95 per hour per hour B76 Temporary **Here at People Solutions, we are a people business and we believe in creating experiences that make people feel good. We connect great talent with great clients, creating better outcomes for both. People Solutions are operating as an employment agency. We are an Equal...

  • Customer Service Advisor

    5 months ago

    Sutton, United Kingdom Lloyd Recruitment Services - Epsom Full time

    **Customer Service Advisor** **Minimum six months temporary opportunity** - Are you looking to start your career, or have a background in retail? - Maybe you are a student taking a gap year, or going travelling later in the year? - Or, are you a customer service professional looking to start work immediately? Our client is a recognised brand name, who are...

  • Customer Service Advisor

    5 months ago

    Sutton-In-Ashfield, United Kingdom TurnerFox Recruitment Limited Full time

    Customer Service Advisor - Temporary ongoing role, Immediate starts available! £11ph - £12ph Sutton In Ashfield Monday - Friday We have great opportunity for an experienced customer service advisor to work for our lovely client in the Sutton in Ashfield area. The role of customer service advisor will involve: - Receiving inbound calls from customers...

  • Customer Service Advisor

    5 months ago

    Sutton Coldfield, United Kingdom 4Leisure Recruitment Ltd Full time

    **Customer Service Advisor - Sutton Coldfield** Part Time role available 30 hours per week including evenings and weekends £11.50ph + monthly commission + annual bonuses The Massage Company is looking for great Customer Service Advisors to work front of house for our multi award-winning concept in Sutton Coldfield and within our centres nationwide. We...

  • Customer Service Advisor

    4 weeks ago

    Sutton Wick, United Kingdom CV-Library Full time

    Do you value a first-class customer experience? If you love leaving customers delighted and have exceptional communication skills, joining the Whittard of Chelsea team as a Temporary Customer Service Advisor could be the ideal role you’ve been searching for. Especially if you love a cuppa! Our story began in 1886 when Walter Whittard began selling the...

  • Customer Service Advisor

    3 weeks ago

    Sutton Wick, United Kingdom Niche Recruitment Ltd Full time

    Do you value a first-class customer experience? If you love leaving customers delighted and have exceptional communication skills, joining the Whittard of Chelsea team as a Temporary Customer Service Advisor could be the ideal role you’ve been searching for. Especially if you love a cuppa!Our story began in 1886 when Walter Whittard began selling the...

  • Customer Advisor

    5 months ago

    Sutton, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 20 hours per week** **Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q Sutton Express** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools...

  • Customer Service Advisor

    5 months ago

    Sutton Coldfield, United Kingdom West Brom Full time

    **Part Time Customer Service Advisor** **Location: Sutton Coldfield Branch** **Salary: £15,600 per annum** **Contract: Permanent** **Hours: 25 hours per week 12.00 - 17.00 Monday - Friday, Saturday 09:30 - 12:30** **_ Are you devoted to delivering superior customer service with a passion to make a difference? If that sounds like you, then we have your...

  • Customer Advisor

    5 months ago

    Sutton, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 18.75 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £11.31 per hour (Inclusive of an £0.81 per hour, store specific location allowance)** **B&Q Sutton** We believe anyone can improve their home to make life...

  • Customer Advisor

    4 months ago

    Sutton, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 30 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£10.60 per hour (Inclusive of an £0.75 per hour, store specific location allowance)** **B&Q *Enter Store** We believe anyone can improve their home to make life better. Every day, we give...

  • Customer Service Advisor

    2 weeks ago

    Sutton-In-Ashfield, United Kingdom EMPLOYAL LTD Full time

    Customer Service AdvisorNo experience necessaryMonday to Friday£23,000Kirkby in Ashfield Office based.Are you looking for a customer service role but either lack experience or struggle to find a company where you will be valued, nurtured, and rewarded for your efforts?My client prides themselves on offering opportunities based on personality, work ethic and...

  • Customer Advisor

    5 months ago

    Sutton, United Kingdom HSS Hire Full time

    It's an exciting time to join HSS, as we move into our next phase of growth, we have an opportunity for a **Customer Advisor in our Builders Merchants** join us in our **Sutton **store. With a variety of products across all sectors to offer our customers, a forward-thinking culture, what better time to join a dynamic organisation! If you are experienced in...

  • Customer Service Advisor

    5 months ago

    Sutton-on-Trent, United Kingdom Imperial Personnel Full time

    **Imperial Personnel are Recruiting for Customer Service Advisors on behalf of their client in the Newark area.** **Working Hours** - 8.30am-5pm Monday - Friday (occasional Saturday mornings during peak) **Pay** - £10.42ph **Benefits** - Full Training Provided - No Experience Required **The Role** - Answer inbound calls - Keep up to date with new...

  • Customer Service Advisor

    5 months ago

    Sutton-In-Ashfield, United Kingdom Available Car Limited Full time

    We are looking for a Customer Consultant to join our Team of experts. If you want to work for a market leader in the used car sales industry with a supportive team who will help you reach your potential, we have the opportunity for you. **Our Benefits**: - £23,000 per annum - 24 days holiday + bank holidays + Birthday off - “Available Anniversaries”...

  • Customer Service Representative

    1 month ago

    Sutton, Greater London, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Sutton, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...

  • Customer Service Representative

    1 month ago

    Sutton, Greater London, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Sutton, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...

  • Customer Service Advisor

    5 months ago

    Sutton, United Kingdom Rhodium Consulting Limited Full time

    Ref: JR1810 Vacancy - Customer Service Advisor - plumbing products Location - near Sutton, Surrey Working hours - Monday to Friday 8.30am to 5pm (core hours) Salary - up to £28,000 per annum + commission Young, fun, dynamic company with cool offices based near Sutton, Surrey are looking for hard working individuals with an excellent telephone...