Housing First Case Coordinator
3 weeks ago
BCHA are a diverse and growing specialist housing, learning and support provider based in the South West. We provide support to our customers who may be facing a range of issues such as homelessness, domestic abuse, mental health and substance misuse. We believe in equality, the importance of every individual and the right to be valued and treated with dignity and respect. Our doors are open to everyone.
**Position**:
We additionally support with accessing health care, maximising income, budgeting, debt management and accessing other support services. We have an opportunity for the right person to join us as a **Housing First Case Coordinator** for our Housing First project in Exeter. This is a role where you can really add value and make a difference, working as part of our friendly, supportive and professional team.
Whilst the role is based at The Civic Centre, Exeter, travel to customer’s homes to provide an outreach service and one to one support for customers is essential. One of our key aims is to support customers to a position of maintaining their own tenancy and sustainable independent living;
It would be great if you have previous experience of working with homeless and or other socially excluded people and a good understanding of safeguarding issues. **BUT** this is not essential as training will be given, it is more important for you to have the personal qualities and the right attitude to undertake the role.
**We can offer you the opportunity to**:
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- Work within a really supportive, friendly and professional team
- achieve real job satisfaction in a rewarding and challenging role;
- use your experience of working in homelessness or similar environments
- focus on building trusting relationships with our customers;
- receive full training in trauma informed approaches, managing physical and mental health, substance misuse and accommodation services;
***
**To be successful in this role you need to**:
***
- prioritise the immediate needs of the customers;
- be self-motivated to manage your own caseload;
- engage customers in their own support planning;
- liaise with external providers to access funds and support services
- build professional working relationships and be a good team player;
- have a positive attitude and be solution focused to achieve best outcomes;
- be a resilient, confident, calm, practical & pragmatic person;
- be proactive, empathic and non-judgemental;
- be a good communicator with good listening and questioning skills;
- be organised with good administration and writing skills;
- be able to drive to the different locations in the Exeter area.
You can add real value as part of a team of professionals who build positive, trusting and respectful relationships with people who are preparing to move forward towards independence.
**BCHA Safer Recruitment**:Safeguarding children and adults is our first priority and we will ensure we follow safer recruitment procedures.
BCHA is committed to safeguarding and promoting the welfare of people, and expects all employees and volunteers to share this commitment.
**Requirements**:
Able to demonstrate that you put the customer at the heart of all you do
Previous experience of working within a Supported Service
Good communication skills and a desire to work in a challenging environment
Able to demonstrate you are an effective team worker (and able to work effectively on your own, if required)
Able to make sound decisions
IT literate
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