Travel Sales Compliance Auditor
6 months ago
**Job Category**:
- Financial, Legal & HR**Job Title**:
- Travel Sales Compliance Auditor**Job Reference**:
- LH**Job Location**:
- Remote**Job Salary**:
- £32,000 - £36,000 Dependant on experience + Bonus - £3,500**Job Type**:
- PermanentThis role will involve travel on a UK wide basis visiting partner businesses as well as the company HQ in Surrey.
This role is to monitor compliance procedures, systems and controls and where necessary recommend changes and to manage or assist in implementing any action required to maintain compliance with the FCA regulations
Mystery shopping should be undertaken to ensure the company have sight of the journey from a customer’s perspective with findings to be reported to compliance, account management and training teams. Where mitigating actions are required these will need to be tracked.
**You will**:
- Maintain a diary log of all partner visits to show when visited and what activities undertaken.
- Prepare and send a post-visit report to internal management teams after every on-site appointment.
- Attend all relevant meetings if required (both at partner premises and at company sites).
- Confidently deliver relevant training for partner staff.
- Conduct training needs analysis for all relevant partners personnel and agree training plans with the partner management team
- Development and management of training:
- Create modules for compliance related training to meet the needs of the partners’ staff.
- Provide face to face training where necessary for the training courses provided.
**About **you**:
- Clean and current driving licence (for visiting clients’ offices and branch sites and shops).
- Must be able to travel within the UK (and if required Ireland).
- Good commercial awareness with a ‘customer service’ mindset.
- Able to interpret data and draw conclusions from information supplied.
- Good training, auditing and communication skills.
- The ability to recognise and deliver excellent customer service.
- Strong administration and organisational skills. Able to deal with a wide range of customers and customer issues.
- Computer literate particularly using Word & Excel.
**Hours**:
Thirty-five hours per week, Monday - Saturday 08:00 - 20:00. however, due to the nature of this role hours may vary in line with the needs of the business.
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