Lettings Administrator

6 months ago


Bournemouth, United Kingdom Lovett Estate & Letting Agents Full time

**Lettings Administrator**

**The Role**
- Gathering information and sending communications at key stages of our customer journeys
- Assist with facilitating a let agreed through to move in
- Answering the phone, taking and relaying detailed messages
- Meeting, greeting & welcoming customers in branch
- Confirming appointments and organising the diary
- Assisting with landlord updates
- Taking payments, sending & recording invoices
- Keeping electronic and physical files, spreadsheets and databases updated and compliant following detailed checklists
- Keeping keys tagged and lists updated
- Managing board movements via our online portal
- Archiving and data handling
- Assist with managing and maintaining an accurate applicant database
- Keeping up to date with the latest legislation and compliance
- General office tasks and organisation; stationary orders, keeping printer stocked etc
- Assisting Lettings Manager with any other duties as required

**Our Expectation**
- Administration Experience: 1 Year Minimum
- Positive can-do attitude & show willing in all tasks
- Excellent communication skills
- Passionate about delivering outstanding customer service
- Exceptional organisational skills & attention to detail
- Good at multi-tasking with the ability to quickly switch between tasks & prioritise
- Remain calm under pressure

**Holiday Entitlement**
- 28 days holiday including bank holidays
- Additional Paid Day Off For Birthday
- Additional Day’s Leave Accrued For Every Year Worked, After 3 Years Of Employment (Up To 5 Additional Days)

**Working Hours (5 Day Week);**

09.00 - 18.00 Monday - Friday
09.00 - 16.00 every other Saturday - Day off in lieu given for a Saturday worked

**Remuneration**

£24,000 Plus commission

45p per mile fuel allowance paid on working miles.

Pay: £24,000.00 per year

**Benefits**:

- Additional leave
- Company pension

Supplemental pay types:

- Commission pay

**Experience**:

- Customer service: 1 year (preferred)
- Administrative: 1 year (preferred)

Work Location: In person

Reference ID: OA1


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