Dental Receptionist

Priory Dental is a friendly, independent dental practice in Wells. We have a great team of enthusiastic staff and are looking for a receptionist to cover maternity leave on Wednesdays, Thursdays and Fridays starting around the 11th October 2023 for approximately ten months. Applicants would ideally have customer service experience in a busy environment, ideally a dental or medical practice. The most important is your enthusiasm and enjoyment of working efficiently while providing excellent customer service as well as a willingness to learn. We will therefore consider exceptional applicants with a wider range of experience The successful applicant will work alongside our existing team and report to the practice manager and practice owner.

Reception is the ‘nerve-centre’ of the practice and you will need to be self-motivated to work with other members of the team to solve problems, manage busy diaries and deal with patients attending the practice in person. This can mean juggling a number of tasks at the same time and requires excellent communication skills, a good level of IT literacy and an ability to build rapport with patients and other team members. You also need to be friendly and approachable at all times while maintaining a high level of professionalism in presenting yourself and the practice to the general public.

Hours of work are:
8.50am - 5.10pm on a Wednesday

8.50am - 7.10pm on a Thursday (please note that this is a late finish)

8.50am - 4.10pm on a Friday

There is an unpaid lunchbreak of 1hour on each working day except Fridays when there is an unpaid lunchbreak of 30minutes but an earlier finish time.

Please note that due to our working patterns and the needs of the business, these hours are not negotiable.

Total working hours 23hrs 30mins/ week.

The role includes:

- Engaging with our patients to help them feel welcome and relaxed within the practice
- Interacting with our patients over the phone and face-to-face to answer queries
- Gathering patient feedback and reviews
- Managing our appointment booking system to ensure it is efficient and accurate
- Completing appropriate paperwork in an organised and timely manner
- Be the first point of contact between our patients and the practice
- Various administration, filing and other tasks as required by the team

We very much look forward to hearing from you

**Job Types**: Part-time, Temporary contract
Part-time hours: 23.5 per week

**Salary**: £11.00 per hour

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: Reception Autumn 2023
Expected start date: 11/10/2023