Technical Services Engineer

2 weeks ago

Milton Keynes, United Kingdom Robertson Sumner Ltd Full time

Join Our UK Technical Services Team

Are you a proactive, highly motivated individual with a passion for technology?

Would you like to join a fast-paced, team oriented working environment where you will be able to utilize, expand and hone your technical skills?

If so, this position is for youWe are looking for a Technical Services Engineer to join our UK Technical Services Team and provide a variety of 2nd line services across Storage, Network, Virtualisation, Backup, DR and Microsoft technologies.

This is a client facing role, and you will be responsible for responding to system events, availability and capacity issues in addition to troubleshooting and problem solving of incidents raised by our clients.

What We Require:

- MSP experience in a technical support or similar role
- Good knowledge of VMware/Horizon/VDI or equivalent
- Familiar with all Microsoft technologies
- Desktop OS, Server OS, Hyper-V, Active Directory, Exchange
- Background in Cloud technologies
- Azure, Microsoft 365, AWS
- Experience of working within a Managed Services environment or a similarly structured (ITIL) based organisation
- Excellent interpersonal, oral, and written communication skills
- Excellent analytical and problem-solving skills
- Good IT skills, confident in the use of Microsoft Office (Excel, Word, Outlook, etc.).
- Attention to detail and able to produce work with a high level of accuracy
- Ability to manage and prioritise tasks under pressure
- Connection with our values: mutual respect, collaboration, passion for innovation
- Self-motivated with the ability to use own initiative and work as part of a team
- Ability to work in fast moving environment, multitask and adapt to changes quickly
- Can do attitude and willingness to collaborate at all levels
- Team player mindset

What We Offer:

- A competitive salary
- Vendor and structured training provided with the objective of holding the following vendor certifications (CCNA/VCP/NCDA) in first 12 months
- Further vendor training provided along with a structured career path
- The opportunity to be part of a multi-disciplined team
- The chance to develop your technical skills and knowledge
- Flexibility to work from home
- Paid certifications

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