Laboratory Application Support Specialist

3 weeks ago

London, United Kingdom Synnovis Full time

The role will involve providing support for AMS team located at Corporate Head Office, KCH and GSTT. This role will involve working alongside LIMS specialists and other departments within the organisation.

The post is 37.5 hours per week Monday to Friday plus out-of-hours support (on-call) to cover some weekdays, weekends, and bank holidays. The on-call duties do not require you to be on-site as you can cover the majority of the calls from home

Laboratory Informatics
- Take responsibility for day-to-day support, management and maintenance of Pathology Laboratory Information Systems (LIMS) to enable business as usual.
- Manage the internal and external interface/middleware systems for the laboratories.
- Take responsibility for restoring archived data from storage media.
- Liaise with Pathology Consultants, General Managers and Clinical staff to make sure existing databases meet their needs for supplying data.
- Support the electronic links to GPs, Central Health Protection agency and provide data extracts. Undertake other support duties (e.g. setting up new codes and users, troubleshoot and resolve issues with label printers and other peripherals devices.)
- Create new tests or testing configuration change in LIMS and other systems.
- Assist with the configuration setup on the Synnovis Integration Engines.

Helpdesk
- Assist with responding to AMS queries and complaints.
- Monitor the functioning of the LIMS and its interfaces to foreign systems (e.g. EPR), messaging systems (e.g. PMIP), and Medical Device interfaces.
- Provide outstanding customer service and ensure customer issues and technical problems are managed within agreed SLAs.
- Use Big IP F5, UAG portal access gateway or Remote Desktop tools to resolve issues. Documentation and Communication.
- Analyse, format and present complicated and sensitive data from results of ad hoc and regular queries (including those requested under the Freedom of Information Act) obtained from the laboratory’s computing systems into simplified and comprehensible information.

Administration
- Ensure compliance with good work practices required for the standards of ISO15189 (Medical Laboratories - Requirements for quality and competence) and ISO 27001.
- Maintain adequate stocks of consumables required by the AMS team.
- Train, develop and assess the competence of staff working within the AMS team.
- To train, develop and assess the competence of staff or apprentices working in the AMS team.

General IT Support
- Provide basic hardware and client software support and administration.
- Assist with the provision of advice and support on technical issues associated with proposed projects (starting at the feasibility stage and continuing through procurement, testing, documentation, and implementation to the post-implementation review).
- Participate in standard and mandatory training needs e.g., Information Governance and incorporate these into the Application Management Support team training plans.

**Qualifications**:

- Information Technology Degree, Biomedical Sciences degree or equivalent
- Evidence of continuing professional development

Experience
- Basic knowledge of Computer hardware, software, networking, and their uses
- Experience in the use of laboratory (LIMS)/hospital computer systems

Skills and Knowledge
- Well-developed analytical and problem-solving skills
- Ability to communicate verbally and good writing skills
- Flexibility to work without predictable patterns and the capability to prioritise a wide range of duties; balancing routine functions with ad hoc requests and ongoing project work
- Ability to achieve individual & corporate objectives
- Ability to demonstrate accuracy and attention to detail

You will have a suite of learning opportunities available through The Synnovis Way Development programme which is used across Synnovis to enable you to reach your potential, learn new skills and achieve your goals.

This is managed between you and your line manager in line with your own personal and professional development ambitions.

Currently our offices are based in Paris Garden, Blackfriars SE1, or Francis House, Southwark SE1 however at present these are temporary locations. We expect to move to new offices in the Hub building located in Blackfriars in 2024.

Synnovis is a pathology partnership between SYNLAB UK and Ireland, and the NHS, including sites, Guy’s & St Thomas’ NHS Foundation Trust and King’s College Hospital NHS Foundation Trust, to deliver and transform pathology services across South East London.

The partnership provides services to 1.7 million people living in South East London, as well as to hundreds of thousands of patients from outside the region who use local healthcare services.

The partnership provides diagnostics, testing and digital pathology for hospital trusts, GP services and other healthcare providers.

Francis House

Synnovis’ Corporate HQ; housing our Finance, Procurement, HR, Service Improvement and Busin

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