Repairs Administrator
2 weeks ago
**Permanent**
**Full time (37 hours per week)**
**Closing date: 3rd May 2024**
**Interview date: To be confirmed**
**_ Come make a real difference as our Repairs Administrator_**
**_ Everyone should have a warm, safe, affordable home._**
As one of our Repairs Administrator’s you’ll play a vital role in helping us provide this for thousands of families across our communities. You’ll help schedule repairs for tenants, working with our Centigen team to make sure they have the right information to get the job done right first time.
**What you’ll bring to our team**
You’ll provide administrative support to our Centigen FM Team by raising work orders and completing tasks on our management systems. Working closely with our inhouse team and external contractors, you’ll help deliver a great customer experience by keeping tenants updated on their repairs and supporting the team in a timely and efficient manner.
You will build strong relationships with our internal teams and external contacts. Using your skills and experience, you will complete general administrative duties supporting the organisation as required. You’ll help us keep on top of job allocated to contractors, making sure that documentation is provided and received, while maintaining records relating to contract management.
**What we’re looking for**
- You’ll have excellent IT skills and experience in administration or a similar role, with a willingness to learn and develop your knowledge of the housing sector.
- You will take ownership and accountability for the delivery of your day-to-day tasks, raising issues quickly, and working with your line manager to address these effectively.
- You will work well within your own team and be able to effectively engage with colleagues from other teams to solve problems and find the best solutions.
- You’ll be good under pressure, communicating in a calm and effective manner that ensures that stakeholders feel valued and heard.
**Qualifications**
- Good general standard of education including Maths and English.
- Additional administrative or related qualifications would be an advantage.
**Need some additional support?**
We are committed to creating an equal, diverse, and inclusive workplace that creates a great working environment and a great experience for our customers. If you need any additional help or support through the recruitment process, please get in touch with our team.
**Not the role for you?**
Centigen is a Gloucestershire-based facilities management company, providing invaluable services such as grounds and building maintenance and commercial cleaning to clients across the South West.
We are a subsidiary of Two Rivers Housing - a charity which provides homes for low-cost rent and supports activities and amenities across communities. All surplus income generated by Centigen is gifted back to Two Rivers, allowing staff to continue their work for the benefit of future generations.
As a social enterprise business we combine the best of the private and charitable sectors: a commercial drive for quality, value, efficiency and customer satisfaction, with strong ethics, caring values and financial security.
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