Warehouse Operations Supervisor

4 months ago

Cheltenham, United Kingdom RELOcruitment Ltd. Full time

RELOcruitment are delighted to be working alongside an award-winning & Storage Firm. They provide professional removals and storage solutions all over the globe.

They are now looking for an **Operations Supervisor **to join their busy team based in Gloucester.

The main purpose of the role is to manage the day-to-day performance of the warehouse to meet operational, service, and administrative KPI’s.

This is a full-time, permanent position. Working hours are Monday - Friday, 8am - 4:30pm with an early finish on a Friday.

**Main Purpose of Job**:

- The day-to-day management of performance to meet operational, service, and administrative KPI’s.
- The management and motivation of subordinate staff to ensure a high level of quality and efficiency is maintained.
- To deliver a high-quality service within budget.
- The management of all associated procedures and processes to ensure activities are fully auditable and transparent and that our legal obligations are fulfilled.
- Monitor and report on all aspects of activity and spend.

**Main Tasks & Key Responsibilities**:

- Monthly and Weekly scheduling and resource planning against anticipated forecasts.
- Daily operation of vehicles and staff in a cost-effective manner to ensure optimum resource utilisation to meet customer requirements.
- Daily operation of stores including stock control, ordering, and reporting, inventory management.
- Lead and manage your team in a manner that maximises their strengths.
- Identify and report on areas to improve operational efficiency.
- Maintain operational and administrative processes within the system.
- Ensure that regulations and legislation are complied with at all times.
- Maintain accurate staff attendance and activity records.
- Produce daily job sheets, ensure all sheets are handed in at end of day.
- Liaise with customers and cell planners on schedules and operational matters as appropriate.
- Ensure procedures exist to develop a continual process of improvement.
- Timely submission of activity reports and MI.

**Company Management**:

- As a member of the management/Supervisory team, take collective responsibility with other Supervisors/managers for the overall performance of the contract, as defined by the director.
- Continually review internal and external procedures for improved efficiency.
- Promote good communications at all levels within the division and be a catalyst for proactive improvement within the team as a whole.
- Work closely on a day-to-day basis with other Supervisors/managers to ensure efficient communications between departments.

**Training and Development**:

- Appraise all subordinates in a timely and effective fashion, highlighting training and development needs and setting SMART objectives.
- Be responsible for the preparation and maintenance of the department training matrix and for the ongoing training of all staff under your control.
- Review training needs through a minimum of one appraisal meeting with each member of the team per annum and quarterly department meetings.
- Create new training programmes as the need arises.
- With your colleagues, encourage 'job before' and 'job after training and development.
- Prepare and review in the light of experience, subordinates job descriptions.

**Recruitment and Discipline**:

- Instruct HR in the criteria for replacement / recruitment of staff as appropriate.
- Be responsible for the final recruitment decision.
- Take responsibility for the discipline of staff under your control up to and including final written warnings.

**Essential Skills**:

- UK Driving Licence
- IT literate
- People management skills
- Customer service skills
- Working Knowledge of basic employment legislation
- Working Knowledge of Health & Safety legislation

**Benefits**:

- No weekend working
- 37 hrs per week
- 25 days Holiday + 8 Bank Holidays
- Earlier finish on Fridays
- General hours 8am - 4:30pm, Fridays 8am - 3:30pm
- Overtime available
- Company pension
- Referral programme
- Sick pay

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£27,000.00 per year

**Benefits**:

- Company pension
- Sick pay

Schedule:

- Monday to Friday
- No weekends

Work Location: In person

Reference ID: KO198

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