Aftercare Coordinator

**Competitive salary**

**Discretionary bonus scheme**

**Flexible working patterns**

**30 days’ holiday with additional days linked to service**

**Kitchens International **is part of the Donaldson Group. Established in 1860, Donaldson Group is one of UK’s largest, privately owned timber companies. We are a family of 11 businesses, ranging from B2B, retail, ecommerce, all with shared values and a common vision, driven by the desire to always do good. We are focused on always providing a number one customer experience, embracing innovation, and doing things in a sustainable way, not just for our business but also for the communities we operate in. But most of all, our People are at the heart of everything we do, which is why we are committed to nurturing and empowering our 1,700+ colleagues across the UK.

**Kitchens International** -** Scotland’s largest independent Luxury kitchen and Interior Retailer. Our brand is our reputation; at KI we pride ourselves on total customer care. It is the foundation of our company and the principle that has built an unrivalled reputation for providing innovative, quality kitchens and interiors, with an exceptional level of service supplying to luxury developers and retail clients.

**The Role**:
Reporting to our Aftercare management
- We have an opening for an Aftercare Coordinator. We are a market leading award-winning fitted furniture/ interiors business. Day to day tasks will be in the direct support of our Aftercare & Aftersales Team.

You will have experience in administration preferably within a construction or manufacturing industry.

**Responsibilities and Duties**:

- Managing of new orders
- Provide accurate billing, placing orders with suppliers. Reporting on any issues.
- Management of Purchase Orders and Invoices including sub-contractor invoices input into Bistrack
- Updating internal systems
- Assisting Aftercare Manager with diary management
- Updating internal financial and stock management systems
- Providing planning information and updates
- Attendance at project calls to ensure current most up-to-date status.
- Supporting After Sales Manger with generic admin tasks and maintain project filing and reporting tools
- Maintaining internal process and ensuring that they are adhered to at all times
- Provide information to customers about the status of their orders
- Point of contact for our kitchen and bathroom fitters as required
- Management of mailboxes
- Tracking projects and supporting project closure activities
- Adhoc admin tasks as required

**Essential Skills & Technical Expertise**
- Experience in using Microsoft Office Suite is required (Outlook, Excel, Word & PowerPoint)
- Experience of Bistrack (or similar) and Winner software would be advantageous but full training will be provided.
- Capable of learning new IT systems
- Able to demonstrate previous work history in a similar environment
- Good organisational skills
- A can-do attitude always, with an approach that seeks to overcome problems and does not simply escalate first
- Logical approach to problem solving
- A detail orientated individual that always seeks accuracy - attention to detail that is second to none
- Analytical mind.
- Content with large volumes of information and able to piece together a situation from multiple sources
- Diligent in approach and consistently seeks to be up to date with information
- Affable, approachable, with strong interpersonal skills - team player
- Excellent communication skills with exceptional customer service both internal and external
- Reliable, adaptable and discreet and able to work unsupervised, a self starter
- Excellent time management
- A flexible attitude, unphased by unexpected change and ambiguity

**Salary and Benefits**

The Donaldson Group is proud to develop our employees, offering career development and promotion opportunities across the Group.
- Competitive Salary
- Generous Holiday Entitlement
- Life Assurance
- Pension Scheme
- Flexible Benefits Package, including Cycle to Work