Training and Quality Officer

3 months ago


Lewisham, United Kingdom The Hyde Group Full time

**Lewisham**

**Up to £33,000**

Hyde is looking to recruit a Training and Quality Officer.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

As a Training and Quality Officer at Hyde you will be lead on the training and continuous update of skills and knowledge for the Customer Contact and Digital Services teams to meet the changing and ongoing needs of the business.

**Responsibilities**
- Designing and delivering induction training to new starters in the Customer Services team.
- Developing and implementing training to customer facing staff in the Customer Operations and Digital Services team.
- Working closely with line managers to identify and implement creative learning interventions to ensure service levels are maintained and improved, including systems and soft skills training.
- Ensuring the Customer Services team delivers the highest standards of customer service in line with Hyde's vision, values, policies, and service promise.

**Skills and Experience Required**
- Previous experience in a customer service trainer role is essential.
- Knowledge of Northgate and/or Salesforce is desirable but not essential.
- Previous experience within Housing is desirable.
- Self-starter with the ability to use initiative and hit the ground running.

**Benefits**
- A fantastic pension
- Life assurance
- Great holidays
- An award-winning flexible benefits package.
- Volunteering days

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.



  • Lewisham, United Kingdom The Hyde Group Full time

    **Lewisham** **Up to £33,000** Hyde is looking to recruit a Customer Service Training Officer. Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent...

  • Planning Officer

    4 months ago


    Lewisham, United Kingdom Flicky Pubs Ltd Full time

    **Knowledge** Fully trained town planner conversant with: Town and Country Planning Acts Development Management procedures, Central Government Policy Guidance and associated regulations. The London Plan and Local Development Plans Broader Council-wide Corporate and Planning issues **Aptitude** The ability to give limited advice to Planning Support...

  • Planning Officer

    4 months ago


    Lewisham, United Kingdom The Maple Hotel Full time

    **Knowledge** Fully trained town planner conversant with: Town and Country Planning Acts Development Management procedures, Central Government Policy Guidance and associated regulations. The London Plan and Local Development Plans Broader Council-wide Corporate and Planning issues **Aptitude** The ability to give limited advice to Planning Support...


  • Lewisham, United Kingdom KDS Driving ltd Full time

    Main Purpose Of The Job: To deliver a wide range of both routine and more complex administrative tasks within the corporate business support service in order to support the effective and efficient delivery of Council services. Provide on-going support and guidance to Business Support Officers General Administrative Support Support, guide and mentor...

  • Placement Officer

    3 months ago


    Lewisham, United Kingdom ADHD Therapy London Full time

    This is an exciting time to join Lewisham Children & Young Peoples Service and make a significant contribution to meeting the needs of our Looked After Children and Young People. In response to the increased complexity of identifying and securing quality matched placements, we have introduced two new Senior Placement Officer roles to support the operational...


  • Lewisham, United Kingdom Fox Morris Group Full time

    Fox Morris are working with Lewisham Council in relations to finding a Document Management Officer to start work ASAP! **Responsibilities** - To undertake end-to-end document management functions for Lewisham’s Housing Benefits, Council Tax, Concessionary Awards, Debtors, Business Rates teams, and others within the Public Services Division as...


  • Lewisham, United Kingdom Fox Morris Group Full time

    HYBRID WORKING Fox Morris are working with Lewisham Council in relations to finding a **Customer Service Officer**to start work ASAP! **Responsibilities** - To effectively support customers in using a number of Council services, predominantly through the promotion of online and other self-service methods. - To respond to customer contact within the...


  • Lewisham, United Kingdom Deekay Technical Full time

    Hybrid working arrangements with a minimum attendance at the office x2 per week. High quality minute taking required - Up to 2 meetings per week. - To provide efficient and high-quality administrative support to Lewisham Safeguarding Children Partnership (LSCP), Executive Board and task/sub groups. - To be responsible for and provide secretariat support to...


  • Lewisham, United Kingdom Hatched Recruitment Group Full time

    Independent Reviewing Officer Lewisham £37.70/hr Full time: 35/hrs a week 3 - 6 months contract Hatched recruitment is working closely with the local authorities and we are looking for a Independent Reviewing Officer in the Lewisham area. Hybrid working - mainly Reviewing in children's placements, working from home and approx. 1 day in office...


  • Lewisham, United Kingdom Deekay Technical Full time

    Required to work in the office 3 days a week Experience in Housing preferred Experience in a PA/EA role in Local Authority within a busy service preferred 1. Draft reports, briefings, communications materials (for staff, Councilors, partners and residents as required) and other documents to a high-quality standard. 2. Routinely carry out research, obtain...


  • Lewisham, United Kingdom Neway International Ltd Full time

    Neway are looking for a Broadway Theatre Front Of House Officer to join our client based with Lewisham Council. This role is starting asap, working 30 hours a week (anywhere between 10am to 11pm) Pay Rate is £18.28 p/h PAYE Main Purpose of the job: To ensure a high quality, safe customer experience at events in the Broadway Theatre, and oversee the...

  • Telecare Officer

    3 months ago


    Lewisham, United Kingdom THE HEARTFELT FUNERAL COMPANY LTD. Full time

    Must hold full clean driving license. Must be able to work a shift pattern on a rolling 12 week rota, a mixture of days, nights and weekends. Main duties are: To provide emergency and support services to Lewisham’s Telecare service users T - offer advice and information to users, their next of kin and liaising with other council departments and outside...

  • Premises Officer

    3 months ago


    Lewisham, United Kingdom Equans Full time

    Premises Officer **Offer ID**: - 59570**Métier**: - Support Functions / Other**Contract type**: - Permanent**Schedule**: - Full-Time**Country**: - United Kingdom**Equans is looking for a Premises Officer to join our team in Prendergast Ladywell School, SE4 1SA on a permanent basis. This is a Full-time role working 37.5 hours per week. On offer is a...


  • Lewisham, United Kingdom Fox Morris Group Full time

    HYBRID WORKING - 1 DAY PER WEEK IN OFFICER Fox Morris are working with Lewisham Council in relations to finding a Senior Customer Resolutions Officer to start work ASAP! **Responsibilities** - To investigate and resolve corporate and statutory complaints, enquiries from representatives and information requests for the Council. - To identify service...

  • Resettlement Officer

    4 months ago


    Lewisham, United Kingdom Fox Morris Group Full time

    HYBRID WORKING Fox Morris are working with Lewisham Council in relations to finding a **Resettlement Officer** to start work ASAP! **Responsibilities** - Primary role resettlement of HFU refugees - Affordability assessments and benefit start-ups key - Helping Refugee’s/Asylum Seekers with resettling in the UK. You will be required to work Monday-Friday...

  • Gis Officer

    4 months ago


    Lewisham, United Kingdom Fox Morris Group Full time

    **HYBRID WORKING** Fox Morris are working with Lewisham Council in relations to finding a GIS Officer to start work ASAP! **Responsibilities** - LLPG linking Project (Streets and property) - Web Maps Project - Data update, cleansing and Integration Project Required are - GIS skills with focus on QGIS and POSTgreSQL - LLPG App experience (updating and...


  • Lewisham, United Kingdom Fox Morris Group Full time

    HYBRID WORKING Fox Morris are working with Lewisham Council in relations to finding a Safer Communities Officer to start work ASAP! **Responsibilities** - To work under the direction of the Safer Communities Operation Manager in the Safer Communities Service to ensure the effective and efficient running of the licensing service and discharge the...

  • Business Rates Officer

    4 months ago


    Lewisham, United Kingdom Omega Recruitment Group Full time

    **Business Rates Officer** Location : Lewisham Start Time 09:00 AM End Time 05:00 PM Hours Per Week 35.00 **PAYE Rate**: **£23.07 ph (Basic Rate £20.59 + 12.07% holiday pay) + exclusive retention bonus of upto £1000.00 per year if employed via Omega Recruitment Agency** **Summary of Responsibilities and Personal Duties: 1 Effectively manage your...


  • Lewisham, United Kingdom Fox Morris Group Full time

    HYBRID WORKING Fox Morris are working with Lewisham Council in relations to finding a Senior Procurement and Contracts Officer to start work ASAP! **Responsibilities** - To provide a framework for procurement activity including contract management by the Council and in particular directorate commissioners - assist with the delivery of training and provide...

  • Home Ownership Officer

    3 months ago


    Lewisham, United Kingdom Neway International Ltd Full time

    Neway are looking for a Home Ownership Officer to join our client based with Lewisham Council. Starting 4th Dec, working 36 hours a week initially for a 3 month contract. As a **Home Ownership Officer**, you will be responsible for providing a high quality, customer focused and responsive service to Lewisham Homes home owners. **If successful the main...