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Gp Receptionist

3 months ago

London, United Kingdom Waltham Forest GP Federated Network Full time

**Role**: GP Practice Receptionist

**GP Practice**: Penrhyn Surgery

**Location**: 2A Penrhyn Avenue, London, E17 5DB

**Hours**: Full time 37.5 hours (typically 9-5 but negotiable). Part time considered over 20 hours.

**Pay**: £11 per hour

**The Benefits**
- Competitive remuneration
- Excellent working environment with regular training and workshops
- 4 weeks annual leave (pro rata)
- NHS Pensionable income
- Occupational sick pay

We are looking for a friendly approachable, polite, and efficient experienced GP receptionist to come and join our friendly team.

Project a positive and welcoming image to patients and other visitors, either in person or on the telephone.

Receive, assist, and direct patients to the appropriate service or healthcare professional in a courteous and practical way.

Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical and secretarial support members of the practice team.

Support effective communication between patients, members of the wider primary health care team, secondary care, community health teams and all other associated health and social care agencies involved in patient care.

Contribute to the amount of reception and admin cover so that it is sufficient that all daily, weekly, and regular tasks are and remain up-to-date and patients’ needs are met.

**Duties and responsibilities**:
The duties and responsibilities to be undertaken by members of the practice reception and administration team may include any or all the items in the following list. Duties may be varied from time to time under appropriate line management, dependent on current and evolving practice workload, staffing levels and necessary internal and external changes:

- always Maintaining a thorough and up-to-date knowledge of all practice procedures
- Opening up/closing and locking up of practice premises and maintaining security in accordance with practice protocols and equipment
- Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are suitably advised and/or directed to the most appropriate healthcare professional to meet their need as assessed through accurate two-way communication
- Taking messages and passing on information in an accurate and timely manner with regard to urgency, confidentiality and providing answers/replies wherever appropriate for internal and external two-way communication
- Initiating contact with and responding to requests from members of the practice team, patients, the wider primary healthcare team and associated health and social care agencies and providers
- Always Adhering to the information governance requirements of the NHS
- Keeping all areas tidy and clear of any unnecessary or out-of-date items in the reception area, patients seating area, and entrances to the practice, together with noticeboards and leaflet dispensers.

**Experience**:

- GP surgery: 1 year (required)

**Qualifications/Education**:

- GCSE (or equivalent) English and Maths
- Excellent communication skills, both verbal and written

Work Location: In person

Reference ID: GP Receptionist

**Salary**: £11.00 per hour

Expected hours: 37.5 per week

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Administrative experience: 1 year (preferred)

Work Location: In person

Application deadline: 25/03/2024