Care Assistant

2 months ago

Trowbridge, United Kingdom Grace 247 Care Bath Full time

Care Worker Job Description:
**Reports to: Registered Manager**

**Purpose of role**

To support customers with all aspects of their day to day living, so they can enjoy the best possible quality of life. Providing care and support is both a challenging and rewarding experience. You will mostly work alone with the customer in their home. Compassion, good communication skills and a calm and caring manner are essential for this important role in our company.

**Key responsibility**

Safely provide compassionate care and support that is centred on the individual needs and wishes of each customer. Respect customers’ choices and always promote their dignity.

You may be the only person the customer sees over a period of time, it is therefore essential to report any changes or causes for concern to your line manager promptly. You need to be clear about when to seek help and advice in order to keep customers safe and promote their well-being.

**Duties**

**Care and support**

Give non-discriminatory care and support that values the diverse and unique qualities of each customer. See the whole person and not merely a list of care needs. Carefully listen and observe how customers prefer their care and support to be delivered on a day-to-day basis. Help them make their own decisions and to be as independent as possible.

Follow instructions in the care and support plan which has been agreed with each customer. This may include:

- All aspects of personal care
- Showering and bathing
- Dressing and grooming
- Toileting and continence care
- Teeth and dentures
- Taking medicines
- Encouraging, reminding; assisting and giving medicines
- Ordering and collecting prescriptions
- Returning unwanted medicines to the pharmacy for safe disposal
- Eating and drinking
- Helping the customer to plan what to eat and drink
- Gentle encouragement and help to eat and drink well
- Shopping, preparing, and serving food and drinks
- Clearing the table, washing up and keeping the kitchen area clean and tidy.
- Agreeing with the customer how to store food safely and dispose of out-of-date produce
- Safely using aids and personal equipment in a manner that respects the dignity of customers. For example
- Standing and walking frames
- Wheelchairs, manual and electric hoists
- Sliding sheets and moving boards
- Hearing aids and other physical aids
- Housework
- Washing floors, vacuuming and sweeping
- Laundry and ironing, making beds and changing the linen
- Dusting and general tidying
- Social and physical activities or mental stimulation such as
- Answering the door and greeting visitors
- Answering emergency bells and the telephone
- Taking a customer out shopping, to see their friends or to other activities
- Hobbies and recreations such as reading, photo albums, games, etc
- Supporting a customer through temporary and terminal illness, including
- End of life care
- Hospital appointments
- Liaising with community health support and families
- 1-to-1 care and support
- Waking Nights

**Recording and reporting**
- Record and report all relevant customer information including
- The care and support that you provide and assistance with medicines
- Changes to a customer’s condition or other concerns
- Faulty equipment or hazards in the home
- Response to emergencies, accidents and incidents
- Safeguarding matters
- Contact with families or carers and other professionals
- Other matters as required by Grace 247 Care procedures
- Keep all information about customers and their families secure and confidential

**Work well as part of the Grace 247 Care team**
- Follow Grace 247 Care policies, procedures, and guidance at all times
- Take part in staff and customer meetings
- Attend training activities and appraisal and development meetings

This list is not exhaustive and from time to time you may be required to undertake additional duties. We will provide full training in line with regulatory requirements.

**Role specification**

This provides a picture of skills, knowledge and experience required to carry out the role. We will use the essential criteria to select suitable applicants for this post. You should demonstrate, using examples where possible, how you meet the essential criteria.

**Essential criteria**

**Personal attributes**

Caring and compassionate towards people in need of care and support

Respect for people suffering from a range of medical conditions with different backgrounds and beliefs to your own. Commitment to non-discriminatory care practice

Self-motivated and keen to learn. Willing to seek guidance when needed and follow instructions

Excellent timekeeper and reliable

Good hygiene practice, including personal hygiene, and a smart appearance

Good stamina and a level of fitness to meet the physical demands of the job

**Knowledge and understanding**

General understanding of the needs of people who require care and support

Respect for the rights of our customers. Understanding the importance of giving the best po

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