Client Support Executive

3 weeks ago

Doncaster, United Kingdom Doran Scott Williams Full time

**About DSW**
DSW supports its clients to develop their people. We ensure that organisations have the talent they need and that their people have the skills they need to pursue successful careers.

We operate across three core service lines and bring these together as a managed learning service for our larger clients.

**Learning & Development Consultancy and Training**
We work with clients to deliver bespoke and tailored learning programmes with specialisms in the Culture, Leadership, Sales Excellence, Financial Services and Regulatory Change.

**Learning Resourcing**
Our handpicked talent pool of more than 850 associated provides clients with access to extensive cross-sector experience, sharing their knowledge of emerging best practice and innovation in the field of Learning and Development.

**Assessment Services**
We are the leading provider of Apprenticeship End Point Assessments within our sector, carrying out assessments for thousands of apprentices each year on behalf of a diverse range of employers including the NHS and high street banks. We were one of the first End Point Assessment Organisations to be recognised by Ofqual, have an enviable and growing client list of more than 1,500 employers and 100 training providers and receive exceptional client satisfaction levels.

We’re a tight-knit team and have seen tremendous growth over the last four years.

**The Role**
We are looking for a talented individual to join our team in this newly created role which sits within our Sales and Marketing team. As a Client Support Executive you will play a key role supporting our clients for whom we provide apprenticeship End Point Assessment.

You will work with colleagues and clients to ensure that we deliver an exemplary customer experience.

**Key Responsibilities**
Your core responsibilities within the role will include:

- Maintaining updated knowledge of Company products and services
- Responding to inbound queries from existing and prospective clients
- Liaising with colleagues to resolve any issues a client may have
- Preparing quotes for clients
- Proactively liaise with clients to provide updates on our service
- Following and contributing to the development of company processes and
- Maintaining the company CRM

**Skills and Experience**
To be considered for this role you will need to demonstrate the following:

- Strong IT skills, particularly with the Microsoft Suite, experience using a CRM or Sharepoint is desirable
- Great organisation skills and attention to detail to manage your own workload, prioritise tasks and get things right first time
- Strong commercial acumen including good negation skills
- Ability to manage internal and external stakeholders
- Excellent written and verbal communication skills
- Professional, courteous, passionate, flexible, pragmatic, personable with a confident, ‘can do’ attitude
- Experience supporting clients in a B2B environment is advantageous

**Qualifications**:

- GCSE Grade C (or equivalent) or above in Maths and English is a requirement.

We are a growing company and offer a comprehensive benefits package including:

- Competitive Salary
- Transparent bonus scheme
- Generous holiday allowance which increases with service
- Holiday Purchase scheme
- Pension scheme and death in service benefits
- Private Medical Insurance
- Sickness scheme
- Opportunities to develop your career

**Salary**: £22,000.00 per year

Work Location: Hybrid remote in DONCASTER

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