Reservations Team Member

3 weeks ago


York, United Kingdom RBH Management Full time

**Job Ref**:RBH11676

**Branch**:The Principal York

**Location**:The Principal York, York

**Salary/Benefits**:20,800 per annum

**Contract type**:Permanent

**Hours**:Full Time

**Shift pattern**:Flexible shift pattern

**Hours per week**:40

**Posted date**:14/03/2023

**Closing date**:16/04/2023

**JOIN OUR FAMILY**

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality We are passionate about the industry and always on the lookout for new talent to join us on our journey...

**A DAY IN THE LIFE OF A RESERVATIONS TEAM MAMBER **AT THE PRINCIPAL YORK.**
- What you'll be doing..._

Reporting to the Reservations Manager, you can expect your working day to include the following.
- greeting and checking in guests in a polite manner, allocating rooms and handing over keys
- checking out guests, adding up their bills and taking their credit, debit card or cash payments
- maintaining clear and accurate records of guest room bookings
- answering questions about hotel facilities and about local transport, places of interest and entertainment
- listening and responding to guest queries and requests both in-person and by phone
- liaising with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests

**WHAT WE NEED FROM YOU**
- We hire mostly on personality potential but here are a few of our requirements..._

To succeed in the role of Reservations Team Member you will need the following qualities and skills.
- good working knowledge of Microsoft Office and other relevant computer software
- a proactive approach to resolving issues that arise
- have excellent personal presentation, listening skills, verbal and written communication
- have a passion for delivering exceptional customer service with a ‘can do’ attitude
- ability to handle cash, credit/debit cards and foreign currency
- a strong team player with the ability to multi-task prioritise work commitments
- ability to maintain a positive, friendly attitude even under high pressure
- professional/confident telephone manner
- good sense of humour and an approachable personality

**WHAT WE OFFER**
- You will have access to a benefits package we believe truly works for our people and enhances our overall culture..._
- Discounted hotel room rates for you and your friends family
- Extra days holiday for your birthday
- Flexible working arrangements
- Pension
- Free meals on duty saving you over £1000 per year

To learn more about our full benefits package, click here to watch our employee benefits video.

**EQUAL OPPORTUNITIES**

**#LifeatRBH**

The Principal York, steps from the train station, is the perfect base from which to discover the historic city of York. Blending the grandeur of late-Victorian architecture with the comforts of modern travel, The Principal York offers its guests the warmest welcome this side of the Pennines. Award-winning interior architects Goddard Littlefair have refurbished and restored the hotel’s rooms and public spaces to create 155 elegant, comfortable bedrooms and suites in balanced, neutral tones that offer more than just a place to sleep. Free, superfast Wi-Fi with a maximum bandwidth of 100Mb is available throughout the hotel and if you decide to visit us by car, the hotel provides a car park for guests’ use at a charge.


  • Team Member

    3 weeks ago


    York, York City, United Kingdom YHA Full time

    Team Member - York, North YorkshireYHA York Welcomes You to a Unique Place of WorkLooking for work opportunities in hospitality?Here at YHA York we pride ourselves on our team's creativity, dynamism and team work. Situated on the leafy banks of the River Ouse, YHA York is only a half hour walk from York's historic centre. Our team are committed to providing...

  • Team Member

    4 days ago


    York, York City, United Kingdom YHA Full time

    Team Member - York, North YorkshireYHA York Welcomes You to a Unique Place of WorkLooking for work opportunities in hospitality?Here at YHA York we pride ourselves on our team's creativity, dynamism and team work. Situated on the leafy banks of the River Ouse, YHA York is only a half hour walk from York's historic centre. Our team are committed to providing...

  • Reservations Agent

    3 weeks ago


    York, United Kingdom RBH Management Full time

    **Job Ref**:RBH13993 **Branch**:The Principal York **Location**:The Principal York, York **Salary/Benefits**:£24,128.37 per annum, with excellent company benefits **Contract type**:Permanent **Hours**:Full Time **Shift pattern**:Monday to Friday with occasional weekend **Hours per week**:40 **Posted date**:10/04/2024 **Closing...


  • York, United Kingdom Revolution Bars Group Full time

    Reservations & Events Executive - Revolution Bars - Revolution York £9 - £10 + Bonus and staff privileges We’re looking for an outstanding Reservations & Events Executive to join the team at our brilliant bar in York. Our Reservations & Events executives are our first impression for our guests, whether on the phone when making a booking or greeting...

  • Chef de Partie

    4 weeks ago


    York, United Kingdom Bill's Team Member Full time

    If you have the skills andconfidence to deliver exceptional dishes throughout the day, then you have whatit takes to be a Chef at Bill’s. We’ll giveyou anindustry-leading pay package, flexible hours to suit your lifestyle, and in-role support fromour Area Chefs to ensure your wellbeing. You’ll also get incredibleopportunity for career progression and...

  • Reservations Agent

    4 weeks ago


    York, United Kingdom RBH Management Full time

    **Job Ref**:RBH11814 **Branch**:The Principal York **Location**:The Principal York, York **Salary/Benefits**:£21,000 to £22,000 per annum, plus excellent company benefits **Contract type**:Permanent **Hours**:Full Time **Shift pattern**:Insert shift pattern/flexible arrangements if any **Hours per week**:40 **Posted date**:04/04/2023 **Closing...


  • York, United Kingdom Doubletree by Hilton York Full time

    **Paid overtime + additional service-related holiday + free use of the gym + hotels and food and drink discounts + meals on duty + uniform + reward and recognition scheme + discounts for your friends and family + training & development opportunities.** We are now recruiting a **Group Reservations Agent** to join our team at **DoubleTree by Hilton...

  • Reservations Agent

    3 weeks ago


    York, United Kingdom Aldwark Manor Estate Full time

    **Job Ref**:ALD1073 **Branch**:Aldwark Manor **Location**:Aldwark Manor Estate **Salary/Benefits**:Free parking, gym, golf, tips, free meal on duty, Employee Assistance Program, Rewards program **Contract type**:Permanent **Hours**:Full Time **Shift pattern**:Ranging from 8am - 8pm **Hours per week**:40 hours/week including weekends **Posted...

  • Reservations Agent

    4 days ago


    York, York City, United Kingdom RBH Management Full time

    Job Ref:RBH11814Branch:The Principal YorkLocation:The Principal York, YorkSalary/Benefits:£21,000 to £22,000 per annum, plus excellent company benefitsContract type:PermanentHours:Full TimeShift pattern:Insert shift pattern/flexible arrangements if anyHours per week:40Posted date:04/04/2023Closing date:06/05/2023JOIN OUR FAMILYAt RBH we believe our people...

  • Night Team Member

    3 weeks ago


    York, York City, United Kingdom YHA Full time

    Night Team Member - York, North YorkshireYHA York Welcomes You to a Unique Place of WorkWe are looking to recruit a Night Team Member for 15-35 hours per week.Here at YHA York we pride ourselves on our team's creativity, dynamism and team work. Situated on the leafy banks of the River Ouse, YHA York is only a half hour walk from York's historic centre. Our...


  • York, United Kingdom York Pavilion Hotel Full time

    We are looking for a Reservations Coordinator to join our team. The sales office is a busy place and so excellent communication skills and customer service experience is vital. You will be part of the sales team looking after incoming enquiries, reservations and group requests. You will also spend time on reception, where you will be checking guests in and...


  • York, United Kingdom York Pavilion Hotel Full time

    We are looking for a Reservations Coordinator to join our team. The sales office is a busy place and so excellent communication skills and customer service experience is vital. You will be part of the sales team looking after incoming enquiries, reservations and group requests. You will also spend time on reception, where you will be checking guests in and...


  • York, United Kingdom York Pavilion Hotel Full time

    We are looking for a Reservations Coordinator to join our team. The sales office is a busy place and so excellent communication skills and customer service experience is vital. You will be part of the sales team looking after incoming enquiries, reservations and group requests. You will also spend time on reception, where you will be checking guests in and...

  • Team Member Foh

    4 weeks ago


    York, United Kingdom YO! RESTAURANT Full time

    **Team Member FoH**: **Operations - York**: **Contract**:Part Time** **Salary**:£11.44** **Contracted Hours**:8****: We burst onto the restaurant scene in 1997, when we shook up London and showed the UK a new way of eating. Part of this was the 'kaiten' conveyor belt and colour-coded dishes which made our name. We're all about fresh, flavoursome, authentic...

  • Foh Team Member

    3 weeks ago


    York, United Kingdom Express 2020 Limited Full time

    **Front of House Staff Responsibilities**: - Receiving and confirming walk-in, telephonic, and online reservations. - Directing early arrivals to the venue as they wait for their tables to become available. - Ushering diners to their tables and providing them with menus. - Accepting and informing the relevant staff about food and beverage requests. - Mixing...

  • Foh Team Member

    2 weeks ago


    York, United Kingdom Express 2020 Limited Full time

    **Front of House Staff Responsibilities**: - Receiving and confirming walk-in, telephonic, and online reservations. - Directing early arrivals to the venue as they wait for their tables to become available. - Ushering diners to their tables and providing them with menus. - Accepting and informing the relevant staff about food and beverage requests. - Mixing...

  • Team Member FoH

    2 weeks ago


    York, United Kingdom YO! RESTAURANT Full time

    Team Member FoH Operations - York Contract: Part Time Salary: £11.44 Contracted Hours: 8 We burst onto the restaurant scene in 1997, when we shook up London and showed the UK a new way of eating. Part of this was the 'kaiten' conveyor belt and colour-coded dishes which made our name.We're all about fresh, flavoursome, authentic Japanese food....

  • Team Member

    2 weeks ago


    York, United Kingdom SSP Full time

    **Team Member** Team Member** **at** **AMT Coffee, York Station.** **Pay rate **£10.57 **per hour.** You may be wondering who are SSP? Well, we’re one of the best kept secrets in Hospitality and Retail. You may not know us by name, but you will know us from our brands. We are the leading operator of restaurants, bars, cafes, food courts and retail...

  • Team Member

    2 weeks ago


    York, United Kingdom SSP Full time

    **Team Member** Team Member** **at** **Duke of York, York Station.** **Pay rate **£10 **per hour.** You may be wondering who are SSP? Well, we’re one of the best kept secrets in Hospitality and Retail. You may not know us by name, but you will know us from our brands. We are the leading operator of restaurants, bars, cafes, food courts and retail stores...

  • Team Member

    2 weeks ago


    York, United Kingdom SSP Full time

    **Team Member** Team Member** **at** **Coffee Room, York Station.** **Pay rate **£10.57 **per hour.** You may be wondering who are SSP? Well, we’re one of the best kept secrets in Hospitality and Retail. You may not know us by name, but you will know us from our brands. We are the leading operator of restaurants, bars, cafes, food courts and retail...