Customer Relations Executive

2 weeks ago


Bromborough, United Kingdom B&M Waste Full time

**About the Role**:
**Who Are We?**

At B&M Waste Services, we invite you to join us in building a sustainable future. Be part of a team that is committed to making a positive impact on the environment while driving innovation in waste management.

Within our inclusive and supportive work environment, we value collaboration, integrity, and continuous improvement. Your ideas and contributions matter as we work together to redefine waste management practices and shape a greener world.

At B&M Waste Services, your contributions will shape our collective impact. Explore our current openings and become part of a company that is driving change, embracing innovation, and building a brighter, more sustainable future for generations to come.

**Now let us tell you about the role**:
A Customer Relations Executive operating throughout the West Midlands. The role is primarily to account manage our silver customer on a specific territory, upsell and grow the accounts and retain business in line with the company targets and objectives. The company's mission is to be the leading independent provider of commercial waste services in our chosen conurbations. To achieve this by dynamic growth and exceptional customer service. With a workforce who are responsive, customer-focused and are Right First Time in their work.
- Directly responsible for effective customer contact to stop them from cancelling their contracts with the company.
- Building an internal relationship with the operational manager’s / administration teams to ensure we respond to any underlying customer concerns to support with phone calls site visits.
- Ensuring these relationships with customers reducing exposure to potential bad debts.
- Help design, implementation and maintenance of a set of comprehensive policies and procedures. Post call new business cancellations, BDM leaves call their most recent customers, to provide the one-month phone call, sited dates
- Help increase cross-selling opportunities to engage the customer base. Food, glass for heavy bins, shredding, referrals, additional sites, tender opportunities
- To be pro-actively support Marketing to increase positive Google reviews, in turn aiding with new case studies.
- Proactively contact new customers after their first 6 weeks to introduce our other services.
- Identify new business opportunities within existing customer portfolio including up-selling and cross-selling ‘golden nugget’ customers and proactively individually up-sell our services e.g. conversion to full TWM customers

**The bigger group: Beauparc**

Beauparc, a dynamic and forward-thinking environmental services company, is at the forefront of innovative waste management and recycling solutions. Operating on a global scale, Beauparc is committed to making a positive impact on the environment, promoting sustainability, and driving change within the industry.

Operating across Ireland, the UK, and other countries, Beauparc is dedicated to shaping a greener future through responsible resource management and sustainability. Join us to make a positive impact on the environment.

**About Us**:
At B&M Waste Services, we invite you to join us in building a sustainable future. Be part of a team that is committed to making a positive impact on the environment while driving innovation in waste management.

Within our inclusive and supportive work environment, we value collaboration, integrity, and continuous improvement. Your ideas andcontributions matter as we work together to redefine waste management practices and shape a greener world.

As industry leaders, we offer exciting career opportunities in waste collection, recycling, and sustainability. Engage in cutting-edge projects, leverage advanced technologies, and embrace sustainable solutions that prioritise the circular economy.

Your professional growth and development are important to us. We provide comprehensive training programs, mentorship opportunities, and ongoing support to empower you to thrive in your career and make a significant difference.

Join our dedicated team, where teamwork and shared values are at the core of our success. Together, we'll create a more sustainable future, one where waste becomes a resource and environmental impact is minimised.

At B&M Waste Services, your contributions will shape our collective impact. Explore our current openings and become part of a company that is driving change, embracing innovation, and building a brighter, more sustainable future for generations to come.



  • Bromborough, United Kingdom Prestige Recruitment Group Full time

    **Part Time Customer Service Executive - start Jan 23!** This is a part time role working 2.5 to 3 days per week and can offer some flexibility with the hours! This is an office based job. - Answering queries - Providing information - Updating the system - Transferring customers to appropriate colleagues Part time working 2.5 to 3 days per week! £10.98...


  • Bromborough, United Kingdom Halfords Full time

    Age 22+ £10.00 per hour + performance related bonus - Age 21 £9.40 per hour + performance related bonus - Under 21 £8.00 per hour + performance related bonus This is a permanent position based in our Bromborough store. Core hours are 12 per week plus overtime. Got a knack with customers? Ideally, you already have Retail sales experience but if you’ve...

  • Executive Assistant

    1 month ago


    Bromborough, United Kingdom Morgan Advanced Materials Full time

    Overview: The **Group Key Figures**: Revenue £950m (2021), ~7,500 employees, manufacturing in 30+ countries, and customers in 100+ countries. A UK PLC with head office located in Windsor, Berkshire UK. Listed on London Stock Exchange; Member of the FTSE 250 Index. **Responsibilities**: - The role will support D- levels and our MD with their legal...


  • Bromborough, United Kingdom Jacksons Leisure Supplies Full time

    Jacksons Leisure Supplies is a family run business and an online retailer of campervan conversion equipment, campervan, caravan and motorhome accessories. Your core responsibility will be to provide high quality service to customers which will be delivered from the workplace, digitally, face to face or over the phone. To manage the day-to-day enquiries and...


  • Bromborough, United Kingdom Jacksons Leisure Supplies Full time

    Jacksons Leisure Supplies is a family run business and an online retailer of campervan conversion equipment, campervan, caravan and mororhome accessories. Your core responsibility will be to provide high quality service to customers which will be delivered from the workplace, digitally, face to face or over the phone. To manage the day-to-day enquiries and...

  • Head of Collections

    2 weeks ago


    Bromborough, United Kingdom Beauparc Limited Full time

    At Beauparc we are currently looking for a Head of Collections to join our team. As a Head of Collections in Beauparc, your primary responsibility will be to oversee and optimise the collection operations within the UK . You will be tasked with managing a team of collection personnel, implementing efficient collection strategies, ensuring compliance with...


  • Bromborough, United Kingdom Recruit Right Full time

    Our client is looking for a warehouse administrator in the Bromborough area, temp to perm Monday to Friday. Duties - Managing the reception area, including welcoming customers and guests - Handling bookkeeping, budgeting and billing cycles for the business - Organising meetings, scheduling appointments and overseeing catering during company events -...


  • Bromborough, United Kingdom GCS Associates Full time

    **Role: Trade Counter Assistant** **Location: Bromborough** **Sector: Construction Supplies / Building Materials / Builders Merchants** **Salary: £19,191.00** **Hours: Monday, Friday and Saturday** We are recruiting a **Trade Counter Sales **professional, to help drive the business forward, for a highly respected and well-established builders’...

  • Sales Assistant

    5 days ago


    Bromborough, United Kingdom Indigo Home & Gift Full time

    Indigo Home & Gift is a family-owned home interiors store specializing in high-quality sofas, furniture, giftware, and anything related to the home. We are seeking a part-time Sales Assistant to join our team and provide exceptional customer service and shopfloor experise to our valued clients. We are looking for experienced and dynamic, confident and...

  • Sales Administrator

    1 month ago


    Bromborough, United Kingdom HR GO Recruitment Full time

    HRGO are seeking a highly organized and detail-oriented Sales Administrator to join our dynamic team at our client, a leading manufacturing company in Bromborough. The Sales Administrator will play a crucial role in supporting the sales and finance team, ensuring the smooth operation of the sales process. **Location**:Bromborough **Pay**:£23,000 -...

  • Sales Representative

    4 weeks ago


    Bromborough, United Kingdom Morgan Advanced Materials Full time

    Overview: **Morgan Advanced Materials** is a business rich in history and innovation. Founded in the UK in 1856, we have grown into a global organisation with 70 sites in 18 countries. Our model to serve our customers where they need us has led to a diversified product range using our unparalleled expertise in ceramic and carbon materials, which we exploit...


  • Bromborough, United Kingdom Indigo Home & Gift Full time

    Indigo Home and Gift is the largest independently owned, home furnishings and gifts retailer on the Wirral; known for its high-quality products and exceptional customer service. We are seeking an experienced and reliable Delivery Driver/Warehouse Manager to join our team. **Responsibilities**: - Prepare goods for the day, including checking orders,...

  • Morning Call Handler

    1 month ago


    Bromborough, United Kingdom NMS Recruit Ltd Full time

    I am looking for an inbound Call Handler to take inbound calls working 15 hours Monday - Friday for a great company based in Bromborough, Wirral. This role is starting asap and is offered on a temp to perm basis. Hours of work will be 06:00am - 09:00am Full paid training will be given and you will be paid an hourly rate of £11.44 per hour, paid...

  • Contract Manager

    3 weeks ago


    Bromborough, United Kingdom Crossword Recruitment Full time

    Our client is looking for a pro-active and tenacious, organised, Contracts Manager that is focussed on sustainable business success. It requires leadership qualities that will support and develop the already positive culture of the existing team to deliver at the highest possible level for stakeholders. This is a role that for the right candidate will grow...

  • Morning Call Handler

    1 month ago


    Bromborough, United Kingdom NMS Recruit Ltd Full time

    I am looking for an inbound Call Handler to take inbound calls working 15 hours Monday - Friday for a great company based in Bromborough, Wirral.This role is starting asap and is offered on a temp to perm basis.Hours of work will be 06:00am - 09:00amFull paid training will be given and you will be paid an hourly rate of £11.44 per hour, paid weekly.Must...

  • Weekend Call Handler

    3 weeks ago


    Bromborough, United Kingdom NMS Recruit Ltd Full time

    I am looking for a Weekend Call Handler to take inbound calls working 15 hours per weekend for a great company based in Bromborough, Wirral. This role is for 8 weeks initially starting asap but could lead to a permanent opportunity for the right candidates. Hours of work will be 15 hours per week working 8-4 / 10-6 / 12-8 on rotation. Full paid training...

  • Weekend Call Handler

    2 weeks ago


    Bromborough, United Kingdom NMS Recruit Ltd Full time

    I am looking for a Weekend Call Handler to take inbound calls working 15 hours per weekend for a great company based in Bromborough, Wirral. This role is for 8 weeks initially starting asap but could lead to a permanent opportunity for the right candidates. Hours of work will be 15 hours per week working 8-4 / 10-6 / 12-8 on rotation. Full paid training...


  • Bromborough, United Kingdom NMS Recruit Ltd Full time

    Are you looking for evening and weekend work? We're looking for Part-Time Call Handlers to join our client in Bromborough, Wirral. Shifts range from 5 16 hours over evening and weekend shifts. Evenings starting at 5 PM, with one or two shifts per week, and at least one day required on weekends. With an hourly rate of £11.44 and full paid training, we...


  • Bromborough, United Kingdom NMS Recruit Ltd Full time

    Are you looking for evening and weekend work? We're looking for Part-Time Call Handlers to join our client in Bromborough, Wirral. Shifts range from 5 16 hours over evening and weekend shifts. Evenings starting at 5 PM, with one or two shifts per week, and at least one day required on weekends. With an hourly rate of £11.44 and full paid training, we offer...

  • Saturday Call Handler

    1 month ago


    Bromborough, United Kingdom NMS Recruit Ltd Full time

    I am looking for a Call Handler to take inbound calls working 8 hours on a Saturday for a great company based in Bromborough, Wirral.You will work an 8 hour shift between 7am and midnight.Full paid training will be given and you will be paid an hourly rate of £11.44 per hour, paid weekly.Must have previous customer service experience and have a confident...