Dispensing Assistant

4 weeks ago

Stafford, United Kingdom The Crown Surgery Full time

**ROLE DEFINITION**: The post-holder will: Project a positive and friendly image to dispensary patients and other visitors and deal with queries in a professional, courteous and efficient way. Assist in the preparation, dispensing and sale of prescriptions and assist with stock control, ordering and re-stocking of the dispensary. Provide quick, efficient and accurate dispensing of medication to the patients and to assist in ensuring effective financial control of the dispensary. Process all relevant prescriptions as authorised by GPs in accordance with the principles of good practice.

**Dispensary Duties**: Issuing stock items and prepared prescriptions. Dispensing acute, repeat and private prescriptions Ensuring that all medicines and appliances dispensed are checked against the prescription and whenever there is doubt about the appropriateness of the item, or about the dose or labelling instructions to check with the authorising doctor or duty doctor. Collecting all due prescription charges and ensure that the patient declaration on the reverse of the FP10 is duly filled in and signed by the patient. Ensuring that all monies received or handled on behalf of the practice are appropriately stored and banked, and a record kept of all financial transactions.

Maintaining full and accurate records of all dispensing transactions. Operating efficient stock control appropriate to the needs of the practice, with the objective of ensuring continuity of supply for patients and minimising wastage through out of date stock. Ensuring that drugs are received and stored in an appropriate manner in accordance with the accompanying instructions. Ensuring that refrigerated items are stored at the appropriate temperature and assist in maintaining the temperature control record/logbook.

Ensuring that shelves and all work surfaces are regularly cleaned to maintain a high level of hygiene within the dispensary and that all dispensary equipment is kept clean and is in good working order. Taking prompt action in response to any drug alert bulletins that may be received from time to time. Maintain the appropriate controlled drugs records with reference to the SOP Carry out stock control checks including those required for controlled drugs Assist in the collation of the documentation for submission to the PPA to ensure that the deadlines for submission are met. Assist in the receipt of medication from the wholesaler To ensure that patients are received assisted and directed appropriately in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Telephone Duties: Receiving calls, taking messages and dealing with them in an appropriate and accurate manner Making telephone calls as requested, including ordering ambulances Follow the procedure to divert the telephone system as and when necessary Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery Patient notes and correspondence: Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to Ensure records are kept in good repair with all necessary information on the outside cover clearly visible Premises: Open up premises at the start of the day when first to arrive and make all necessary preparations to receive patients When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated. Extract medical records for appointments, visits, clinics or as requested To be available to the clinical staff during surgery hours to ensure the smooth running of surgery Operation of computer for appointments system, etc. Maintaining tidiness and general maintenance of working areas, consulting, waiting areas and immediate garden areas Computer Duties: Ensure all prescriptions are processed accurately and available to doctors to check and sign prior to and on completion of surgery Ensure all tasks identified by Clinical staff and Practice Managers are processed accurately To report IT and telephone faults and rectify as appropriate Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.

They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healt

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