Tenancy Officer

**Rochester**

**Up to £38,500 plus paid business mileage**

We are looking to recruit a Tenancy Officer.

Hyde is one of the UK’s leading Housing Associations. Our values guide the way we operate; we’re customer driven, inclusive, collaborative and innovative. We work in partnership with our customers to develop and deliver better services for everyone. Resident Services work closely with our customers, providing housing services, housing management and first-class customer care.

As a Tenancy Officer you will be working within the Commercial function to provide our residents with a personal point of contact for all queries.

**Responsibilities**
- Responding and managing to tenancy breaches.
- Lead on managing reported cases of hoarding and safeguarding.
- Ensure thorough understanding of the rights and obligations of all types of tenancies.
- Leading tenancy fraud initiatives.
- Co-ordinating with Local Authorities to highlight high risk properties.
- Working with the Tenancy Advisor team, to enforce the terms and conditions of tenancy.
- Initiate legal proceedings and attend court hearings for tenancy fraud cases.

**Skills and Experience**
- Previous experience working in tenancy management
- Excellent communication skills
- Ability to build and maintain a rapport with tenants and colleagues
- Must be comfortable working under pressure to tight deadlines
- Driving license and access to your own vehicle (preferred)
- DBS Check Required

**Benefits**
- A fantastic pension
- Life assurance
- Great holidays
- An award-winning flexible benefits package.
- Volunteering days

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.