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Claims Handler
5 months ago
Overview:
**Claims Handler - Accidental Damage**
**HYBRID WORKING- 37.5 hrs (Monday-Friday). Salary - up to £26,000.00 dependent on experience.**
You will take responsibility for Customer queries relating to the repair or loss of their vehicle. The Team provides pro-active accident/network management support to ensure the Customer Repair Journey is as speedy and cost effective as possible. Minimising failure demand at every turn point of contact.
**Responsibilities**:
- Utilise demonstratable claims experience and knowledge to handle claims in line with agreed authority levels, handling guidelines, procedures, claims strategy and culture.
- Ensure claims are settled quickly and cost effectively.
- Ensure customer solutions are delivered in line with the policy of insurance and claims handling processes to provide an excellent claims customer experience.
- Make necessary investigations and decisions on liability and quantum, identifying possible fraudulent cases, highlighting indemnity concerns, and corroborating circumstances to make accurate liability assessments at the earliest possible stage.
- Strive for first call resolution and take ownership of issues; take personal ownership, follow through on promises and keep the customer informed until issues are resolved.
- Support development and delivery of the Claims strategy and vision.
- Use claims experience and knowledge of principles of negligence to negotiate with other organisations to achieve the optimum claims settlement in terms of liability and costs.
- Do all that you can to move claim toward settlement and reduce failure demand.
Knowledge, Experience and Qualifications:
- Demonstratable knowledge of motor claims (Indemnity, Liability, Accident Management).
- Proven experience within a Customer facing motor claims role.
- Understanding of the FCA regulatory regime, FOS ethos and TCF initiatives.
- Ability to plan and organise own workload.
- Sound negotiation and influencing skills.
- Proficient in using IT word processing and spreadsheet packages.
- Understanding of the principles of negligence and how this applies to motor accident liability.
- Dealing with customers and third parties in a high emotional state when often having to deliver ‘bad’ news.
