Main Theatre Administrator/ Receptionist

2 weeks ago


London, United Kingdom Whittington Health NHS Trust Full time

The Theatres Receptionist will be based by the entrance to Main Theatres; this of course requires a high standard of presentation, a friendly and polite manner, as well as the ability to remain calm under a demanding workload. The post holder must ensure the front desk functions as the epicentre of contact for a busy department and will be dealing with theatre staff and staff from all over the trust, as well as sales representatives and occasionally patients or their relatives. Due to the location of the desk, the receptionist is tasked with ensuring that those entering the department adhere to the trust’s infection control policy.

General
- Be aware of your role as key personnel representing Theatres.
- To ensure that all communication is dealt with discreetly and that a sensitive approach is used; to respect patient and staff confidentiality at all times.
- To be consistently polite, courteous and have a friendly manner when dealing with patients, visitors and staff that may be anxious or worried.
- Give directions for all persons entering the unit utilising effective communication skills.
- Managing visitors in the department using the theatre reception calendar ensuring that all visitors are expected and signed in.
- Provide administration support ensuring the desk is manned at all times to deal with queries.

Whittington Health aims to help local people live longer and healthier lives by providing safe, personal, coordinated care for the community we serve.We provide hospital and community care services to 500,000 people living in Islington and Haringey as well as other London boroughs including Barnet, Enfield, Camden and Hackney. As one organisation providing both hospital and community services, we are known as an ‘integrated care organisation’.Our priority is to provide the right care, at the right time and in the right place for our patients.. Key to our approach is partnering with patients, carers, GPs, social care, mental health and other healthcare providers.



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