Retail Assistant

3 months ago

Castleford, United Kingdom Ellis Brigham Mountain Sports Full time

Proudly family owned, Ellis Brigham has been in the business of kitting people out for mountain adventures for over 90 years. We were founded and are still based in Greater Manchester and it's our mission to be the number one independent outdoor and snow sports retailer in the UK and beyond.

We have stores across the country from Central London to the Scottish Highlands. Each of these stores are staffed by people with a passion for the mountains and the kit required. Our staff are there to guide customers through our collection of the greatest outdoor and snow sports brands available.

As part of our team you will play a crucial role in enabling our customers to get the best kit for their adventures and be inspired for many more to come. From the moment you join us you’ll be instrumental in sharing our passion for the outdoors with our customers.

**What you’ll be doing**:

- Representing Ellis Brigham and helping to inspire customers to enjoy the outdoors in the best kit for their adventures.
- Creating an open and friendly environment in our stores to ensure everyone feels welcome.
- Working with the whole store team to deliver outstanding customer service and reach the store targets.
- Helping customers select the best products for their needs - from walking their dog in the UK to climbing the world’s biggest mountains.
- Continuously developing your knowledge and expertise around our products and sports to ensure you have the best skills possible.
- Working alongside your colleagues to maintain the appearance of the store to the highest standards, ensuring it is easy and enjoyable for customers to shop.
- Completing store tasks and operations with care and accuracy to establish a seamless performance.

**Who you are**:

- You have great communication skills and can easily interact with a diverse mix of people.
- You may have worked in previous customer facing roles or can demonstrate your ability to engage with customers.
- You are honest, hardworking and take pride in what you do.
- You are willing to learn and actively look for development.
- You are comfortable working in a team and taking direction, but also happy to make your own decisions.
- You enjoy outdoor sports or are keen to immerse yourself in the outdoor world.
- You want to work in an environment where every day can be different and that hard work and good fun go hand in hand.
- You are fluent in English - other languages are a plus.
- You are flexible when it comes to working weekends, evenings and holidays when necessary.

**What you’ll get from us**:

- An inclusive work place that promotes and values diversity.
- You will be valued and treated as an individual in a close family run company.
- Opportunities for development and progression.
- Training on all our great products and sports with the chance to learn more at On The Hill training events.
- Refer a friend cash bonus.
- Living Wage after qualifying period.
- Generous staff discounts and pro-deals.
- Paid Charity days.
- Bike to work scheme.

**Job Types**: Full-time, Part-time

**Salary**: £10.90-£12.00 per hour

**Benefits**:

- Casual dress
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- Store discount

Schedule:

- 8 hour shift

Application question(s):

- Tell us about your experience in Outdoor Activities such as hill walking, camping, & climbing.

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

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