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Customer Service Apprentice

3 months ago

Edinburgh, United Kingdom Vertu Motors Full time

**About us**
Do you want to earn a basic salary of £18,000 per year with this increasing to £23,500 plus bonus after successful completion of your apprenticeship?

If the answer is Yes, Macklin Motors Kia Edinburgh are currently searching for people who are either looking to retrain with a company who will invest in their development or, for someone looking to kick start their career with a company that rewards hard work, drive and ambition. 87% of our team rate us as a great place to work.

If you have a passion for customer service, want to work for an employer who cares about you, and want to do a job that matters and you are well rewarded for, then this advanced level apprenticeship is an opportunity you don’t want to miss

**About the Role**
The Customer Service Advisor will be responsible for setting customer expectations and keeping the customer updated throughout the service or repair of their vehicle. It is also their responsibility to sell additional products, take payments, and follow-up with the customer to ensure they are happy with the work completed. They will also provide support with additional ad-hoc duties as required.

As with all positions within dealerships, Customer Service Advisors are expected to uphold the highest ethical standards.

All Customer Service Advisor (Apprentices) will undertake a 15-month apprenticeship, which will be delivered by Lifetime Training and centrally managed by the Vertu Talent Team. This Apprenticeship programme has been built around a robust development pathway, creating a talent pipeline of colleagues who will support the business in Service Advisor role.

**About You**

**What you can expect**
You can expect a fantastic apprenticeship wage of £18,000 per annum for the first 12 months, and then on completion of your apprenticeship (18 months +) you will move to a minimum basic salary of £23,500 + bonus.

We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:

- 25 days holiday rising with length of service
- Access to our online rewards platform giving you cash back and discounts for multiple retailers
- Preferential Service Rates
- Colleague Purchase Scheme
- Share Incentive Scheme
- Pension
- Enhanced Maternity

Job Reference: MF01398