Keyholder 16hr/20hr

You involve yourself in everything you do, you take care of every tiny detail. If this sounds like you **we are waiting to hear from you**. We are splendid at creating teams and helping them develop in a distinguished way.

We wake up the British spirit with everything we do and we count on you to continue **growing and improving**.
We create an experience, smile You have found Hackett.

**Your mission**:
Support the Store Manager to maximise sales and profitability of the store through motivating the team to provide effective customer service.

**What will your objectives be?**

**Customer service**
- Resolve customer inquiries and exceed store expectations.
- Supervise transactions at the cash register to ensure accuracy and efficiency.
- Supervise the team and prioritise all responsibilities to ensure that customer service has priority at all times.
- Establish sales objectives and provide feedback to the relevant sales personnel.

**Sales**
- Communicate the sale objectives to the team.
- Promote and support sales activities.
- Identify, analyse and propose any area of sales development.

**Financial**
- Control billings and stock losses within budgets to maximise profits.
- Understand the KPIsof the store and take measures to improve them.

**Image of the store**
- Maintain the organisation of the store and the visuals according to the image of the company.
- Ensure that the store and warehouse are in order.

**Team / People Management**
- Motivate the team to achieve results.
- Resolve conflicts with team members in an efficient manner.
- Identify training needs and supervise staff training.
- Conduct information sessions and staff meetings.

**Professional behavior**
- Comply with the company's clothing policy.
- Develop and maintain good working relationships with all colleagues.
- Guarantee that the store operates in accordance with current health and safety regulations.

**Store management**
- Open and close the store when necessary.
- Administrative management.

**Required experience**:

- Experience in the sector for a minimum 2 years.
- Training cycle.
- Business Administration and Management.

**What do we expect from you?**
- The Hackett spirit
- Adaptability and Flexibility.
- Results driven.
- Negotiation and Influence.
- Analytical thinking.
- Team Leadership.