Spanish and French Speaking Technical Support

4 weeks ago

Blackburn, United Kingdom BonBon Languages Full time

**Job description**

**Spanish (and ideally French Speaking) Technical Customer Service Executive**

**Blackburn - 2 days a week**

**Salary £27K - £30K**

We are recruiting for a brilliant, market leading business in the technology sector. This is a company made up of 15 multilingual customer service agents, who are both passionate about languages and technology.

**No technical experience is necessarily needed, they can train from scratch.**

They provide excellent training and a comfortable, highly modern working environment for their staff, along with great benefits.

**Location**:A blend of home working, with 2 days a week on site in their Blackburn office on Tuesdays and Wednesdays.

**What is great about this position**
- You will get to be hands on with various different technical products
- Great benefits. Good shift hours - 7am - 3pm or 8am - 4pm
- Lovely team who value their staff and treat them like family
- You will get to use your language skills daily
- Long established company at the top of their game
- Excellent training, and lovely modern work environment

**Duties**
- Acting as the first point of contact for customers
- Troubleshooting mildly technical issues, following company procedures
- Escalating more complex technical issues to a further support team
- Getting hands on with the equipment to resolve the issue.
- Being customer focused at all times and treating each call as an individual
- No two calls will be the same
- Fluent Spanish is essential
- Fluent French in addition is preferred
- Customer focused and caring attitude Technical mindset
- Ideally you will already have helpdesk experience
- If not, then customer service experience with a desire to learn

**Salary**: £28,000.00-£30,000.00 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Blackburn: reliably commute or be willing to relocate with an employer-provided relocation package (preferred)

**Language**:

- Spanish (required)
- French (preferred)

Work Location: In person

Reference ID: 495

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