Helpdesk Coordinator

Job Title: Helpdesk Coordinator

**Responsibilities**:

- Assist with the day-to-day operations of the helpdesk team
- Manage and prioritize incoming work order requests
- Ensure work orders are completed within needed timescale and deploy direct staff and sub contractors as needed.
- Develop and implement helpdesk procedures and best practices
- Monitor team performance and provide coaching and feedback
- Collaborate with other departments to improve overall customer satisfaction
- Maintain accurate records of each job completed in terms of job details and costs incurred

**Experience**:

- Proven experience in a helpdesk or technical support role
- Excellent problem-solving and communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Previous experience in construction / maintenance related field is preferred

Join our dynamic team and make a difference in providing exceptional support to our customers.

To apply, please submit your resume and cover letter detailing your relevant experience and qualifications.

Pay: £21,000.00-£23,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

Reference ID: REACTIVE HELPDESK COORDINATOR
Expected start date: 06/06/2024