Resident Support Assistant Jwh

3 weeks ago


WestburyonTrym, United Kingdom St Monica Trust Full time

We are looking for a weekend Resident Support Assistant to join our Catering team. This vital job provides a varied and proactive person-centred approach which will improve our residents experience within our care homes.

This job is hands-on, practical, busy and there’s never a dull moment.

The role combines catering and housekeeping work, preparing and serving food and drinks for residents and also cleaning our residents’ rooms and communal areas. You’ll be a practical person with the ability to think on your feet and respond quickly - sometimes needing to drop all your well-planned tasks to attend to something at short notice.

Food Hygiene, Catering and Health and Safety skills would be useful however, we give full training.

You will have exceptional customer service skills including the ability to interact and build a good rapport with residents and customers. This is a fast-paced environment - so you'll need to be able to use your initiative, work well in a team and be able to think on your feet. Most importantly though, you will build relationships with our residents, you’ll get to know their needs and make sure they enjoy a person-centred housekeeping, catering and hospitality service.

Experience of working with older people and/or people with dementia is desirable but not essential. Full training is provided.

The Job
- Delivery of a holistic, person-centred service to care home residents, which identifies their hospitality, housekeeping and catering needs and preferences.
- Collaborating with other teams to achieve this.
- Maintain a high standard of hygiene in accordance with health and safety, infection control standards, food hygiene legislation and St Monica Trust’s policies and procedures.
- Improve the resident experience by using a customer service approach.
- Daily room checks to assist with room presentation, sorting of laundry etc. Learning what they want and need and assisting with simple day to day, ad hoc requests. Responding to feedback and making improvements. Building good working/customer relationships.



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