Ward Clerk

Helena Ward is looking to recruit a part-time ward clerk to join the team, working Monday to Friday. We are looking for a committed and enthusiastic individual with excellent administrative skills to provide comprehensive and confidential ward administrative support to our team. You should have excellent organisational skills, be adaptable to meet the changing demands of the unit and be able to work well both in a team and independently.

To provide an efficient and professional reception and clerical service which gives confidence to patients and their relatives. To include:
1. To receive patients and relatives in a friendly and courteous manner and provide relevant information to patients and relatives clearly and in a way that patients and relatives understand.
2. To answer all telephone enquiries, taking and relaying messages in a polite and helpful manner, taking action as appropriate.
3. To liaise with Nurses, Doctors, GP’s and other members of the Department team obtaining and communicating necessary information accurately to assist the provision of a quality service for the patients.
4. To maintain the Hospital Electronic Tracking System for the tracing of health records.
5. To ensure patients main case notes are requested and or available at all times and documentation is filed therein appropriately following each episode of care inline with the Hospital Paper Management Policy.
6. To respond to case note requests in a timely and efficient manner ensuring confidentiality and security is adhered to at all times inline with the ‘Freedom of Information Act 2000’ and the ‘Data Protection Act 1999’.
7. To maintain the admission book, inpatient board and patient details /appointments on the patient administration system efficiently so that there is timely and accurate information available at all times on patients.

At the RUH we’re proud to put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on.

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks - celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool

We are committed to supporting you and hope you want to join our team. In the meantime, find out more aboutliving and working the beautiful historic city of Bath, learn about ourextensive package of staff benefits, and read about how we’re providing healthcare fit for the future withthe landmark Dyson Cancer Centreand ourpassion for research.

Please find attached to the vacancy a detailed person specification and job description for further information about this role.