Technical Assistant

4 weeks ago

Wigston Magna, United Kingdom Alexander Steele Recruitment Full time

Alexander Steele are delighted to continue working exclusively with a global food manufacturer on an exciting role Our client is looking for a Technical Assistant to join their team in Leicestershire. This is an excellent role for someone who is looking to take a step up in their technical career.

**On offer**:

- Salary is £28,000 - £30,000 doe
- Enhanced pension
- 33 days holiday inclusive of bank holidays
- Working Monday to Friday with 2/3 days a week WFH
- Excellent career development opportunities

**The role**:
**Reporting **to the Technical Director, the Technical Assistant will support the Technical Account Manager in managing all technical aspects of large customer accounts and will have sole responsibility of a specific customer account as agreed with the Technical Director.

Tasks will include:

- Product specifications: Creating, maintaining and updating all customer specs accurately.
- Customer complaints: Acknowledgement and recording of customer complaints, informing the necessary departments of the complaints, Agree up action to be taken in conjunction with TAM, Respond to customer in agreed time-scales, produce complaints report for meetings.
- Customer interaction: Work with TAM and colleagues to ensure customers are replied to on matters such as label approvals, specification information, completion of questionnaires and general queries
- Audits / Customer visits: Support TAM with audits, customer visits and provide audit reports
- Analysis and Testing: Prepare samples and sent to laboratories
- Administration and database: Maintain product information database and ensure databases are updated in a timely manner
- Have a degree in food or the equivalent in experience working within food manufacturing
- Experience dealing with UK Retailers or food service is desirable
- Experience working with specifications
- Good interpersonal skills dealing professionally with contacts both within and outside of the company
- Ability to work on own initiative
- Computer literate (Microsoft word, excel and PowerPoint)

For more information please do not hesitate to contact Tracey at Alexander Steele Recruitment.

**Salary**: £28,000.00-£30,000.00 per year

**Benefits**:

- Company pension
- On-site parking
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Wigston Magna: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in Wigston Magna

Reference ID: TFTA1

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