Meeting and Events Operative

3 months ago


Castle Donington, United Kingdom Radisson Blu East Midland Airport Full time

**Meeting and Events Operative**

Full and Part time hours

**TASKS, DUTIES AND RESPONSIBILITIES**
- Demonstrates a Yes I Can Attitude.
- Greets every Guest with a welcoming smile.
- Uses the guest Name and interacts when appropriate.
- Review work sheet / Tea & coffee sheet frequently during the shift
- Sets Meeting Rooms prior to the guest arrival in accordance to the Hotels SOP and Meeting & Events Promises.
- Serve Banqueting meals in a prompt & courteous manor.
- Respond to Requests for set up changes within the meeting rooms.
- Makes clear orders to kitchen production, and bar regarding beverages; registers orders according to hotel procedures.
- Serve guests their food and beverage promptly and courteously.
- Checks customer satisfaction during the guest experience.
- Services meeting rooms with 100% client confidentiality.
- Ensures that the working area is stocked with “mise-en-place” and kept clean and tidy at all times.
- Ensures the smooth running of the assigned Floors at all times.
- Promotes additional sales by taking opportunities to up-sell, in a manner that is professional and courteous.
- Is familiar with all equipment relating to the Job role including basic AV.
- Makes clear orders to kitchen production, and bar regarding beverages; registers orders according to hotel procedures.
- Lease with the M&E Supervisor concerning set-ups and last minute changes.
- Lease with F&B Service Manager regarding to last minute arrangements to co-ordinate with kitchen production, AV and Business Centre.
- Up sells the Gold points plus cards to conference organisers.
- Review overall satisfaction with the guest prior to their departure and complete M&E CST cards.
- Thanks every guest for their business and wishes them a prompt return.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Meeting and Events department and/or industry experience
- Previous experience of silver service
- Knowledge of Food Hygiene Regulations

**Work Remotely**
- No

**Benefits**
- Discounted stays at our hotels around the globe
- 30% off food & beverage
- Free membership in our gym, pool, steam room & sauna Discounted beauty treatments
- Free meal on duty
- Free on-site parking
- Pension scheme
- Training and Development
- Fantastic Career Opportunities

Location - Radisson Blu, East Midlands Airport (The hotel is easily accessible via the Skylink bus service that departs from Nottingham City Centre, Coalville and Loughborough. The bus runs 24 hours a day)

**Job Types**: Full-time, Part-time, Zero hours contract

Pay: £11.44 per hour

**Benefits**:

- Company events
- Discounted or free food
- Employee discount
- Gym membership
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability
- Weekends only

Work Location: In person


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