Service Delivery Coordinator

3 weeks ago

Birmingham, United Kingdom BCA Full time

**Service Delivery Coordinator**

**Solihull - on site**

**£26,500**

With a head office based centrally in Birmingham, BCA logistics is a provider of vehicle inspection, collection & delivery services within the automotive supply chain on a nationwide basis. Typically operating at end of vehicle contract BCA Logistics inspects & collects in excess of 600, 000 vehicles per annum making it the largest provider of these services within the sector with further growth planned.

This is an exciting opportunity to join BCA Logistics, a fast-paced company that really values your skills and hard work.

**Main purpose of job**:
BCA Logistics (**BCAL**) is looking to fill a position for a Fails and Service Coordinator with the primary focus of the role not only to manage the day-to-day activities but to also assist our driver resource out on the road, to ensure that key operational targets and service levels are achieved and maintained.

The role would be office based located at our head office in Birmingham B37

**Main Responsibilities**:

- You will be responsible for the day-to-day requirements to achieve Customer SLA
- Ability to cover work in the most cost effective secure way to protect customer performance.
- Working closely with the drivers to ensure as a team we deliver a 5-star service that exceeds customer expectations and meet customer SLA.
- Building a successful working relationship with the drivers to facilitate service delivery
- To be aware of individual drivers’ skills, abilities as well as customer requirements when allocating drivers and covering failed work
- Liaise with recruitment to ensure driver coverage is at optimum levels and to discuss recruitment requirements as well as leavers
- Taking inbound and making outbound calls to the drivers
- Troubleshooting any issues that have may have occurred
- Liaise with the Planning Team regarding reallocation of work
- Provide accurate and proactive updates to the Customer Service Team
- Provide out of hour’s emergency cover on a rota basis

**Essential Criteria**
- Confident to communicate with all team members
- You will be highly organised and have the ability to multitask
- Problem solving skills
- Able to quickly establish good working relationships
- Must have good interpersonal skills and be reliable
- An ability to work alone and as part of a wider team
- Ability to understand costs
- IT literate with strong understanding of Microsoft Excel and in house derived systems

**Working for BCAL you will receive,**
- Benefits include a minimum of 25 days holiday + Bank Holidays
- Company pension scheme
- Childcare Vouchers
- Internal promotion opportunities
- Cycle to work scheme
- Reward scheme that offers online and High Street discounts

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