Learning Coach
7 days ago
**Can you inspire people to achieve their career goals? We have been for 180 years**
Pitman Training are looking for a highly motivated, passionate, and driven individual with an empathic and diligent personality to work as a Learning Coach in Newcastle.
We are a Training Super Brand and to support our continued success and growth, we are looking for a Learning Coach to join our friendly team.
Our diplomas and courses are self-paced and designed to give our students the flexibility to study at times that suit and fit their lifestyle, either in-centre, online, or a mixture of both.
Throughout, they have the support of our in-house Learning Coaches for queries, guidance, motivation, and encouragement to help them achieve their goals - and that’s where you would come in
Alongside our commitment to helping our students achieve their career aspirations, we also host a wide range of e-assessments in our training centre.
Your warm and friendly personality will be key for this role along with a genuine interest in people, personal development, and relationship management. We pride ourselves on our amazing service and outstanding student results.
**Responsibilities**:
As a Pitman Training Learning Coach, you will be accountable for the delivery and support of courses and programmes, and to take responsibility for the day-to-day running of the Training centre.
You are primarily responsible for ensuring that all Pitman Training students are supported, motivated, and encouraged throughout their learning journey and that exceptional customer service is always provided.
You will work to meet and exceed set targets and KPI’s.
You will report your activities daily, weekly, and monthly your line Manager. And take part in meetings with the team.
Main Duties:
- Providing the first point of contact to students throughout the student journey, for all queries in relation to their studies, ensuring resolution.
- Responsible for student welfare, developing rapport, celebrating student’s success.
- Motivating and encouraging students to help them reach their career and training goals.
- Monitor student progression, and where students face learning barriers, conduct discussions to aid completion.
- General Administration and record-keeping, ensuring high levels of accuracy.
- Co-ordinating, administrating and invigilating high stake examinations.
- Attaining specific performance KPIs to ensure the highest standards and performance.
- Assisting with the continued generation of content for social media platforms.
- Sharing in the responsibility and management of the day to day running of the training centre.
- Undertaking any other duties reasonably requested in the delivery of the companies’ objectives.
Skills and Experience:
- Proficient in Microsoft Office suite **essential**:
- Bonus if you have any accounting/medical or legal knowledge
- Passionate about helping others
- Experience in administration, customer-focused environment, or another related role
- Excellent problem-solving skills, with the ability to use initiative
- Self-motivated and willing to learn new skills
- Good communication and interpersonal skills
- Excellent attention to detail with a high level of accuracy
- Highly organised, with the ability to prioritise workload, and a proven ability to work with little supervision
- An experienced and enthusiastic team player, able to provide comprehensive support for the wider team to achieve their goals
Whilst these skills are important, it is personality and attitude that is key for this role, and you will need to have a genuine interest in people and their professional development journey.
Salary and Benefits:
£9.25 per hour Basic salary plus bonus scheme in operation.
25 days annual leave plus bank holidays
Opportunity and encouragement to qualify on our nationally recognised courses and diplomas at any time, fees paid on your behalf.
Hours of work:
25 hours per week. 9 am until 4 pm four days a week this may include some evenings until 8 pm and one Saturday per month. Flexibility in your availability is key. This role has the potential to turn into a full-time position in the future.
This position is a part-time in Centre role.
**Job Types**: Part-time, Permanent
Part-time hours: 25 per week
**Salary**: £9.25 per hour
Additional pay:
- Bonus scheme
- Commission pay
Schedule:
- Day shift
- Monday to Friday
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