Multi Skilled Operator

3 weeks ago

Birmingham, United Kingdom Williams Lea Full time

Multi Skilled Operator

**Salary**: £16,136.36 per annum

Location: London, SE1

Contract: Part Time, 28.5 hours per week

Shifts: 08:00-16:00 / 09:00-17:00 /10:00-18:00

Williams Lea seeks an Multi Skilled Operator to join our team

Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms.

Sound good so far? Then this is the perfect position for you and you are just the individual that we are looking for

Purpose of role

The Operator is responsible for delivering a first-class experience to our clients within the workplace facilities and the managed Document services.

The role-holder is responsible for the accurate completion of all tasks, delivered within the agreed service levels agreements. This is a hands-on role supports the regional Team Leader in managing the management workflow.

Key responsibilities:

- Undertake all mail, courier, stationery tasks, records management and reprographics services provided within the One Stop Shop
- Prepare mail and files for digital scanning by removing fixtures and fastenings
- Scanning of hard copy mail/files into PDF format using high speed scanners
- Scanning of records
- Quality checking scanned copy against physical mail/file item to ensure all pages have been scanned
- Receiving inbound couriers and booking outbound couriers
- Ensuring work is competed in a timely fashion and of the highest quality
- Full understanding of workflow processes and procedures
- Support colleagues and work as a team in order to achieve the best results for clients
- Undertake additional duties as requested by management.
- Take responsibility for meeting targets
- Carry out administrative tasks as necessary
- Attention to detail is paramount
- Develop positive and professional relationships with customers.
- Create and maintain highest levels of customer confidence by providing a flexible and responsive service, exceeding expectations where possible.
- Develop an understanding of the customer’s business and ensure that Williams Lea delivers a service in line with their objectives
- Advising where appropriate on the best method of product and cost savings
- To ensure all possible deadlines are achieved and managed in conformance with the SLAs

Knowledge and skills required:

- High level of customer focus - proactive approach to service delivery and client satisfaction
- Excellent communication skills, both written and oral, and confidence to communicate at all levels
- Excellent organisational skills
- Able to work to tight deadlines and prioritise workload
- Able to work under pressure
- Ability to work alone or collaboratively
- Able to judge accurately when issues should be escalated to senior managers
- Motivated and enthusiastic with “can do” attitude - Ability to be motivated to work as part of a team.
- Must be familiar with the English language, alphabet, numeracy, and spelling - Punctual and flexible to cover shifts where required
- High level of attention to detail, working quickly and accurately
- Follows procedures and checks work to ensure right first time

The Package:
Private Medical Insurance, Life Insurance/Life Assurance, Company Pension, Corporate Eye Care, Personal Accident and Company Sick Pay. Additional benefits such as Dental Insurance, Childcare Vouchers, Gym Membership, Charity Donations, Employee Offers, Retail Vouchers and Season Ticket Loan are offered at a discount on a salary sacrifice basis. You will also have the opportunity to work for a global employer; and dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects.

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