Accommodation Team Leader

4 months ago

Minehead, United Kingdom Butlin's Full time

An exciting vacancy has arisen in our resort accommodation department. Reporting to the Accommodation Manager, you will be responsible for the rooms, apartments, communal corridors /external areas ensuring high standards at all times for our guests to enjoy.
Key responsibilities and duties include
- Ensuring the exceptionally high standards of cleanliness within our units of accommodation are met
- Keeping to tight deadlines ready for our guests to check in
- Resolving any guests queries or concerns
- Ensuring compliance with Health and Safety procedures
- Lead and motivate a team to deliver excellence.
- Ensuring all necessary Company paperwork is completed in line company policies and procedures.
- Providing an atmosphere where the team feels respected and rewarded and communication is open and honest.
- Follow through on any performance issues and ensuring the team is trained coached and mentored.
- Have a passion to succeed and deliver exceptional customer service in a results driven environment
- Have a problem solving attitude.
- Be able to focus on the detail and prioritise to ensure the biggest positive impact.
- Strong communication skills to allow good relationships between guests and team
- Ability to lead and motivate a team in a high pressured environment
- Have the ability to work from the direction of the Head housekeeper and own initiative.

Benefits include
- Subsidised team bistro
- Many of the resorts facilities can be used for free
- Free laundrette
- Holiday discounts for immediate family
- Plus many more

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