Customer Service Advisor

6 months ago


Nottingham, United Kingdom TK Elevator UK Ltd Full time

The company
**What we expect**:
**Job Purpose**:
Adequately supporting the company's service business by logging customer and emergency call outs and dispatching to our engineers inline with customer and company SLA’s

**Working hours**

Monday - Thursday - 8:30am - 5pm

Friday - 8:30am - 3:45pm

No weekends

**The Role**
- Log and dispatch call outs raised by customer
- Ensure the timely recording of any safety incidents and customer complaints
- Answer and dispatch emergency call outs
- Providing support to the Branches with any callout related queries (including OOH queries)
- Engage in monthly completion of Net Promoter Score Customer surveys
- General Admin and KPI reporting

**Who we are looking for**:
**Key Skills**
- Excellent Customer Service Skills
- Experience working in a similar role
- Strong organisational and people skills.
- Positive attitude and effective communicator
- Ability to manage many tasks and prioritise appropriately.
- GCSE Maths and English

**What we offer**:
**What’s in it for you?**

A competitive salary, 33 days holidays a year, access to a company health cash scheme (BHSF), network benefits platform and company pension.

As an equal opportunity employer, TK Elevator value diversity.



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