Receptionist

5 months ago

Milton Keynes, United Kingdom One Medical Group Full time

**OneMedical Group **has grown** **in Milton Keynes and is currently delivering patient care from 3 surgeries. : Whitehouse, Neath Hill and Brooklands.

Note: This is a fixed-term 3-6 month contract. Availability to cover shifts will be discussed with the line managers during the interview.

**The job holder will have to**:

- Greet patients and visitors, advising them of their appointments and checking them in
- Advise patients on self-check in facilities
- Receive and make calls as required with the ability to handle heavy phone/patient traffic
- Divert calls and take messages as appropriate
- Sort, review and distribute incoming internal mail
- Process outgoing mail following the procedure
- Pull, file and photocopy patients paper records
- Scan and attach patients data to patients electronic records
- Ensure the reception area is left tidy and ready for use by other colleagues, together with any hand-over information
- Receiving all incoming deliveries, opening and distributing accordingly
- Complete the Surgery Administration, including registrations and deductions
- desirably have prior experience as patient navigator/medical receptionist
- be confident using the phone
- have a good level of IT skills
- be friendly and welcoming; patient and understanding
- be able to follow instructions and procedures
- have good organisation and communication skills
- work accurately and methodically
- be able to work with all types of people

**About the practices**

**Whitehouse Surgery** is a state-of-the-art, purpose-built Health Centre, open to all Milton Keynes residents. We are located along the V4, between the H3 and H4, with ample parking. Our team offer the highest levels of care, as well as tailoring services to suit patients health and wellbeing needs. Whitehouse Surgery is made up of GPs, Practice Nurses, Health Coaches, Pharmacists, Social Prescribers and Mental Health Workers, with further support from our PCN including First Contact Physiotherapists and Drugs/Alcohol Support in house. Our non-clinician team is made up of our practices Business Manager, Senior Administrator, and Receptionist team, with support from Medical Secretaries and Clinical Coders working in a centralised hub. **Neath Hill Health Centre** is a small surgery which operated as a branch of Whitehouse Surgery, even though the two places are almost four miles apart.

**System used**: SystemOne

**Why join us?**

**Our Benefits;**
- NHS Pension with 20.6% Employer Contribution
- 33 days annual leave (including Bank Holidays) (pro-rata, if part-time)
- Extra days leave for work anniversary each year
- Enhanced Maternity, Maternity Support (Paternity), Adoption pay
- Family friendly employment policies
- Special and Significant Event Leave
- Participation in OMGs refer a friend scheme
- 24/7 free access to an Employee Assistance Program run by awarding winning Health Assured
- Eye care scheme free eye test plus a contribution towards glasses
- Cycle to work scheme

**About OneMedical Group**

OneMedical Group was founded in 2004 on the idea that there is a better way to care for communities. Our mission of Improving Lives is underpinned by our core values of Putting People First, Working Together for a Healthier Future. We are committed to NHS values and reducing health inequalities.

We believe in delivering services that improve the health and wellbeing of individuals and communities, making sure primary care, as the foundation of the NHS, can thrive. Our focus is on services that help our patients and their families adopt and sustain healthy behaviours, that improve health and quality of life, and lead to better health outcomes.

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