IT Coordinator

Acting as the first point of contact for the onsite engineers and sub-contractors, assign tickets to engineers and diary management for the regional area.
- Updating and closing out tickets ServiceNow ITSM tool
- Ensuring SLA's are met and KPI's are relevant towards the team
- Hardware upgrades, repairs, troubleshooting and fault-finding
- IT stock control and asset management in the nationwide 237 stores
- Establish and maintain relationships with external suppliers and partners

Essential skills include:

- Excellent verbal and written communication
- Knowledge of Microsoft Windows Servers and EPOS systems
- Experience in identifying how to improve processes and implementing this across a team
- Hardware build and deployment experience
- Good commercial experience in basic IT infrastructure
- Excellent knowledge of IT end-user computing, fault finding and repairs
- Strong knowledge of the following systems:

- Active Directory
- Excellent analytical and problem-solving ability
- Excellent Customer Service skills
- Excellent inter-personal and relationship building skills
- Ability to multi-task, prioritise and manage time effectively

**Job Types**: Full-time, Permanent, Freelance

**Salary**: £20,000.00-£25,000.00 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Watford: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Information Technology: 1 year (required)

Work Location: One location

Application deadline: 08/01/2023
Reference ID: IT Coordinator - Watford
Expected start date: 16/01/2023