Support Engineer

3 days ago


Bradford, United Kingdom Sona Resourcing Full time

**Support Engineer - 1st & 2nd Line**

**Bradford**

**Permanent**

**Full Time**

**Salary Up to £27,000**

IT Support Engineer will report to the IT Manager & Network Manager. The engineer is tasked with providing optimal value to the business by providing IT support at the first and second line for their head office & sites around the UK.

**Role Responsibilities**:

- Be the first point of contract for all Helpdesk calls
- Administer/Support the Microsoft servers, Virtualized environment, mainframe & cloud infrastructure
- Remotely diagnose and troubleshoot workstations, laptops, printers, VOIP telephones, mobiles, VPN and various software packages
- Escalate relevant and more complex work to other members of the IT team
- Working with 3rd party vendors to resolve 3rd line issues

**Technical Skills**
- Helpdesk call logging software exposure
- Microsoft Windows 10/11 Desktop administration
- Microsoft Server 2016/2019 administration
- Office 365 administration
- Microsoft AD & GPO administration
- VMware & virtual server administration
- Linux server administration
- Malware identification and removal
- IP Networking & Troubleshooting
- Computer OS Installation / Upgrades
- Remote Software Installation / Software Patching
- Switch Configuration
- Hardware Fault Diagnosis
- Print Management
- Ip phone administration


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