Community Fundraising Officer

4 weeks ago

Keynsham, United Kingdom Action for M.E. Full time

**Job Summary**

**Job title**: Community Fundraising Officer

**Responsible to**: Fundraising Operations Manager
**Salary**: £25,510 FTE (£20,408 actual)

**Hours of work**:Part time (28 hours per week)

We consider part-time/job-share and flexible working requests including 4 day weeks for full time roles
**Contract Type**:Permanent

**Annual leave**: 30 days + 8 bank holidays per year pro rata

**Location**:Location is flexible with option to be fully home based or hybrid. Office base in in Keynsham, Bristol BS31
**Closing date**:Midday, 24 June 2024

Please refer to our Community Fundraising Officer Recruitment Pack for additional information about our organisation and the recruitment timeline for this role.

**Action for M.E.** is the only charity in the UK providing direct support including healthcare services to children and adults with M.E. It’s an exciting time to join as we are halfway through delivering our ambitious five-year strategy. We provide vital support services, campaign for change and invest in ground-breaking research to help improve lives now, while taking action for the future.

This post will play a crucial part in helping the charity to end the ignorance, injustice and neglect experienced by people with M.E., as you will be supporting our fundraisers to maximise income generation and raise awareness. We are looking for an enthusiastic, well organised self-starter with excellent people skills to inspire and support our amazing community fundraisers as they raise funds for our work. You’ll work closely with the Fundraising and Communications teams to coordinate our community fundraising activities, including marathons, bike rides and coffee mornings.

**Job purpose**

You will work under the direction of the Fundraising Operations Manager and as part of the fundraising team, to deliver our community fundraising programme. Experience in fundraising is desirable but not essential as full training will be provided, and you will be working alongside an experienced fundraising team.

**Key duties**
- To be the main point of contact for our fundraisers. Providing high quality stewardship, dealing with a variety of enquiries, solving problems, and ensuring consistent and clear communication at all times.
- To co-ordinate, promote and recruit for all fundraising events (including Bond events like London Marathon and Great North Run.)
- To manage external fundraising platforms, such as JustGiving and Enthuse.
- Work with the fundraising team to ensure all community income is recorded accurately.
- Work with the communications team to promote fundraising across all channels, including our membership magazine, InterAction, social media channels and our own website.
- Proactively seek new fundraising ideas and initiatives to increase engagement and income, while following best practise as recommended by the Institute of Fundraising.
- Work with the Fundraising Operations Manager and the wider team to maximise fundraising potential using data and donor insights/feedback, focusing on (but not limited to) the Community Fundraising income stream.
- Maintain a high standard of data quality and record keeping on our database, ensuring our fundraising processes and procedures are applied in line with all regulatory and governance requirements including GDPR and those of the Fundraising Regulator.
- Work alongside the fundraising team to deliver our strategy and workplans, including involvement in projects and fundraising campaigns

**Other duties**
- To attend and contribute constructively to team meetings and other meetings as required
- To positively promote the work and activities of Action for M.E. at all times
- To ensure that all supporters are valued.
- To contribute to the team’s overall, ongoing and annual planning and budgeting.
- To ensure that all internal and external communications are consistent with the Action for M.E. brand.
- Representing the charity at public events if required.
- To keep up to date with best practice in fundraising and comply with relevant legislation and regulation and to work within the organisation’s policies and procedures, and ensure that good practice is observed
- To undertake any other duty within your ability and within reason, as may be required from time to time, at the direction of your line manager or the Director of Fundraising & Development
- Act as an advocate for the Charity and its work and contribute to raising the profile of M.E.

**Person specification**

**All are essential, unless otherwise stated.**

**Experience and knowledge**
- Demonstrable skills in building relationships with customers, or stewarding supporters or donors.
- Experience of using a CRM database
- Knowledge of data protection requirements relevant to the role
- Experience of working in a fundraising environment (desirable)
- An understanding of M.E./CFS, the impact on people affected by it and associated current political, health, policy and social issues (desirabl

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