Receptionist

4 months ago

Royal Tunbridge Wells, United Kingdom Archvale Full time

**Job role**: Practice admin/receptionist

**Job type**: Permanent

**Location**:Lamberhurst Surgery

**Salary**:£11-£11.90ph

**Working hours**:
Mon: 7.45 - 1pm

Tue: 1pm - 6:30pm

Thurs: 7.45am - 1pm

Fri: 12.30pm - 6:30pm

**About Us**

We are a rapidly growing GP-led organisation with a mission to ensure that all patients have access to comprehensive, coordinated and continuous care within a sustainable primary care system.

We appreciate that our whole primary care system is struggling, which is causing a negative effect on patient care and staff happiness. We believe that we can turn this around by reimagining how primary care is delivered from the ground up by placing a focus on data insights, technology and clinical innovation.

Ultimately, we want to improve patient access, patient experience and health outcomes to significantly increase the quality of care for our patients. However, we can only build the best primary care service there is if our colleagues are happy, empowered and supported within an excellent working environment.

If you believe that there are ways to drastically improve the way primary care is delivered for both patients and staff alike and you want to be a part of this; then we would love to meet you and tell you more about our plans.

**Job summary**:
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.

To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

**Duties**:

- Greet patients and visitors, providing a welcoming and professional first point of contact.
- Manage patient appointments, including scheduling, rescheduling, and cancellations, using electronic booking systems.
- Answer incoming telephone calls promptly.
- Assist with general administrative tasks, including filing, photocopying, scanning, and data entry.
- Maintain patient records and electronic filing systems, ensuring accuracy and confidentiality.
- Provide information to patients about services, procedures, and appointment availability.
- Handle patient inquiries and concerns sensitively and professionally, escalating issues as necessary.
- Adhere to practice policies and procedures, including those related to patient confidentiality and data protection.

**Confidentiality**:

- Maintain confidentiality of information, acting within the terms of the Data Protection Act and Caldicott guidance on patient confidentiality at all times.
- Maintain an awareness of the Freedom of Information Act.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

**Health and Safety**:

- The post-holder will manage their own and others’ health & safety and infection control as defined in the Practice’s Health & Safety Policy, the Practice Health & Safety Manual, and the Practice’s Infection Control Policy and published procedures.
- Comply with Practice health & safety policies by following agreed safe working procedures
- Actively report health & safety hazards and infection hazards immediately
- Keeping work and general areas clean and tidy, and using appropriate infection control procedures to keep work areas hygienic and safe from contamination.
- Undertaking periodic infection control training (minimum annually)
- Awareness and compliance with national standards of infection control, hygiene, regulatory / contractual / professional requirements, and good practice guidelines.
- Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.
- Reporting incidents using the organisations Incident Reporting System
- Using personal security systems within the workplace according to Practice guidelines
- Making effective use of training to update knowledge and skills

**Equality and Diversity**:

- The post-holder will support, promote and maintain the Practice’s Equality & Diversity Policy.
- No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc.
- The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families.

**Perso

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