Receptionist

7 months ago

Royal Tunbridge Wells, United Kingdom Archvale Full time

**Job role**: Practice admin/receptionist

**Job type**: Permanent

**Location**:Lamberhurst Surgery

**Salary**:£11-£11.90ph

**Working hours**:
Mon: 7.45 - 1pm

Tue: 1pm - 6:30pm

Thurs: 7.45am - 1pm

Fri: 12.30pm - 6:30pm

**About Us**

We are a rapidly growing GP-led organisation with a mission to ensure that all patients have access to comprehensive, coordinated and continuous care within a sustainable primary care system.

We appreciate that our whole primary care system is struggling, which is causing a negative effect on patient care and staff happiness. We believe that we can turn this around by reimagining how primary care is delivered from the ground up by placing a focus on data insights, technology and clinical innovation.

Ultimately, we want to improve patient access, patient experience and health outcomes to significantly increase the quality of care for our patients. However, we can only build the best primary care service there is if our colleagues are happy, empowered and supported within an excellent working environment.

If you believe that there are ways to drastically improve the way primary care is delivered for both patients and staff alike and you want to be a part of this; then we would love to meet you and tell you more about our plans.

**Job summary**:
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.

To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

**Duties**:

- Greet patients and visitors, providing a welcoming and professional first point of contact.
- Manage patient appointments, including scheduling, rescheduling, and cancellations, using electronic booking systems.
- Answer incoming telephone calls promptly.
- Assist with general administrative tasks, including filing, photocopying, scanning, and data entry.
- Maintain patient records and electronic filing systems, ensuring accuracy and confidentiality.
- Provide information to patients about services, procedures, and appointment availability.
- Handle patient inquiries and concerns sensitively and professionally, escalating issues as necessary.
- Adhere to practice policies and procedures, including those related to patient confidentiality and data protection.

**Confidentiality**:

- Maintain confidentiality of information, acting within the terms of the Data Protection Act and Caldicott guidance on patient confidentiality at all times.
- Maintain an awareness of the Freedom of Information Act.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

**Health and Safety**:

- The post-holder will manage their own and others’ health & safety and infection control as defined in the Practice’s Health & Safety Policy, the Practice Health & Safety Manual, and the Practice’s Infection Control Policy and published procedures.
- Comply with Practice health & safety policies by following agreed safe working procedures
- Actively report health & safety hazards and infection hazards immediately
- Keeping work and general areas clean and tidy, and using appropriate infection control procedures to keep work areas hygienic and safe from contamination.
- Undertaking periodic infection control training (minimum annually)
- Awareness and compliance with national standards of infection control, hygiene, regulatory / contractual / professional requirements, and good practice guidelines.
- Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.
- Reporting incidents using the organisations Incident Reporting System
- Using personal security systems within the workplace according to Practice guidelines
- Making effective use of training to update knowledge and skills

**Equality and Diversity**:

- The post-holder will support, promote and maintain the Practice’s Equality & Diversity Policy.
- No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc.
- The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families.

**Perso

  • Receptionist

    1 week ago

    Royal Tunbridge Wells, United Kingdom Platinum Hospitality Full time

    **Role**:Receptionist** **Location**:Tunbridge Wells **Salary / Rate of pay**:£11.05 to £12.00 per hour depending on experience *** Platinum Recruitment are currently supporting a hotel in Tunbridge Wells, and we have an opportunity for a receptionist to join the team on a temporary basis. *** **What’s in it for you?** - Flexible working hours. -...

  • Weekend Receptionist

    5 days ago

    Royal Tunbridge Wells, United Kingdom Brook Street Full time

    **Job Title**: Receptionist / Host **Location**: Tunbridge Wells **Salary**: £7.00 - £9.50 per hour dependent on age **Hours**: Saturday 8:15am till 5pm / Sunday 10:30am till 4:30pm We are looking for a weekend receptionist to support our busy showrooms in Tunbridge Wells Are you well presented, friendly and customer service focused? Do you have a...

  • Receptionist

    7 months ago

    Royal Tunbridge Wells, United Kingdom Essence at the Pantiles Full time

    '''Duties''' As a Receptionist, you will be the first point of contact for our company. Your friendly and professional demeanor will create a positive impression for our guests and clients. - Greet and welcome guests as soon as they arrive at the office - Direct visitors to the appropriate person and office - Answer, screen, and forward incoming phone...

  • Medical Receptionist

    7 months ago

    Royal Tunbridge Wells, United Kingdom St Andrews Medical Centre Full time

    Applications are invited for a Medical receptionist to join our busy GP Practice located in Southborough. **We currently have a vacancy for a receptionist with a starting salary from £11.44 (depending on experience).** - Please send a CV with covering letter explaining why you would like to join our team to Emma Bateman_ **Job Types**: Part-time,...

  • Medical Receptionist

    7 months ago

    Royal Tunbridge Wells, United Kingdom St Andrews Medical Centre Full time

    Applications are invited for a Medical receptionist to join our busy GP Practice located in Southborough. **We currently have a vacancy for a receptionist with a starting salary from £10.42 (depending on experience).** - Please send a CV with covering letter explaining why you would like to join our team to Sue Saunders/Emma Bateman_ **Job Types**:...

  • Temp receptionist

    3 days ago

    Royal Tunbridge Wells, United Kingdom Brook Street UK Full time

    Temporary Receptionist opportunities availableNo Experience Needed - Full training is providedLocation: Tunbridge WellsPay rates: up to £11.44 per hourAre you looking for an ad hoc receptionist role? We have various hours available for temporary receptionists to join our clients in the Tunbridge Wells area cover holidays, absences and sales event.You do not...

  • Temp receptionist

    3 days ago

    Royal Tunbridge Wells, United Kingdom Brook Street UK Full time

    Temporary Receptionist opportunities availableNo Experience Needed - Full training is providedLocation: Tunbridge WellsPay rates: up to £11.44 per hourAre you looking for an ad hoc receptionist role? We have various hours available for temporary receptionists to join our clients in the Tunbridge Wells area cover holidays, absences and sales event.You do not...

  • Receptionist

    7 months ago

    Royal Tunbridge Wells, United Kingdom Essence at the Pantiles Full time

    '''Duties''' As a Receptionist, you will be the first point of contact for our company. Your friendly and professional demeanor will create a positive impression for our guests and clients. - Greet and welcome guests as soon as they arrive at the office - Direct visitors to the appropriate person and office - Answer, screen, and forward incoming phone...

  • Senior Receptionist

    7 months ago

    Royal Tunbridge Wells, United Kingdom The Ivy Café Tunbridge Wells Full time

    **SENIOR RECEPTIONIST** Hidden behind the signature harlequin stained-glass windows lies an iconic restaurant with a history of over 100 years and an enviable reputation for fine-dining excellence. We are searching for a charismatic **Senior Receptionist** to join our dynamic and supportive team in one of the UK’s most-loved restaurant...

  • Weekend Receptionist

    7 months ago

    Royal Tunbridge Wells, United Kingdom Country Court Full time

    **Weekend Receptionist-Required** at Birkin Lodge Nursing Home in Tunbridge Wells, Part of the Country Court Family** **Hours: 11 Hours Every Weekend (1000 to 1600 Each Saturday & Sunday)** Located in Tunbridge Wells & just 10 minutes from the train station, Birkin Lodge Nursing Home offers compassionate family-led nursing & residential care. Led by the...

  • Weekend Temp Receptionist

    2 weeks ago

    Royal Tunbridge Wells, United Kingdom Brook Street Full time

    **Job Title**: Weekend Temp Receptionist **Location**: Tunbridge Wells **Salary**: £7.00 - £9.50 per hour dependent on age **Hours**: Saturday 8:30am - 5pm & Sunday 10:30am - 4:30pm We are looking for a weekend receptionist to support our busy showrooms in Tunbridge Wells on a temporary basis. Are you well presented, friendly and customer service...

  • Temp Receptionist

    4 weeks ago

    Royal Tunbridge Wells, United Kingdom Brook Street Nmr Full time

    Temporary Receptionist opportunities available No Experience Needed - Full training is provided Location: Tunbridge Wells Pay rates: up to £11.44 per hour Are you looking for an ad hoc receptionist role?We have various hours available for temporary receptionists to join our clients in the Tunbridge Wells area cover holidays, absences and sales event.You do...

  • Receptionist

    7 months ago

    Royal Tunbridge Wells, United Kingdom The Ivy Café Tunbridge Wells Full time

    Hidden behind the signature harlequin stained-glass windows lies an iconic restaurant with a history of over 100 years and an enviable reputation for fine-dining excellence. We are searching for a confident **Receptionist **to join our supportive team in one of the UK’s leading restaurant brands. **Benefits & **R**ewards**: - ** 50% staff discount** for...

  • Temp receptionist

    4 weeks ago

    Royal Tunbridge Wells, United Kingdom Brook Street UK Careers Full time

    Temporary Receptionist opportunities availableNo Experience Needed - Full training is providedLocation: Tunbridge WellsPay rates: up to £11.44 per hourAre you looking for an ad hoc receptionist role? We have various hours available for temporary receptionists to join our clients in the Tunbridge Wells area cover holidays, absences and sales event.You do not...

  • Receptionist

    7 months ago

    Royal Tunbridge Wells, United Kingdom Nuffield Health Fitness & Wellbeing Full time

    Tunbridge Wells FWC | Permanent | Part time 16 hours per week at £23,212.80 pro rata depending on experience Making a great first impression is really important. That’s why we need the right person to join us and help greet our members and visitors to the club. What matters is that you have both the confidence and empathy to provide excellent customer...

  • Receptionist

    7 months ago

    Royal Tunbridge Wells, United Kingdom The Mead School Full time

    **THE MEAD SCHOOL** **JOB DESCRIPTION** **PART-TIME RECEPTIONIST** **THE MEAD SCHOOL** The Mead School is a co-educational prep school for circa 235 pupils, situated in the heart of Tunbridge Wells, approximately 400 metres from the historic Pantiles. The school is a true community; sited in a large Victorian villa which has undergone vast physical...

  • Dental Receptionist

    7 months ago

    Royal Tunbridge Wells, United Kingdom Warwick Park Dental Practice Full time

    **Job Title**: Dental Receptionist **Location**: Warwick Park Dental Practice **Position**: Permanent, 3-4 days per week **Working Hours**: 8am-5pm **About Us**: Warwick Park Dental Practice is a busy, predominantly private dental practice situated in a lovely part of town. Our team comprises three dentists, four hygienists, and an implantologist/oral...

  • Receptionist

    1 week ago

    Royal Tunbridge Wells, United Kingdom The Spa Hotel Full time

    Shifts Include 06.30-15.00 & 15.00 - 23.00 **Key Responsibilities include, but are not limited to**: Welcoming guests with a friendly face at all times and checking them in and out of the hotel Ensuring the smooth day to day running of the reception desk by following the sifts operating procedures Activate and reissue room keys Liaising with all...

  • Senior Receptionist

    2 weeks ago

    Royal Tunbridge Wells, United Kingdom The Ivy Café Tunbridge Wells Full time

    The Ivy Collection Senior Receptionist embodies the glamour of the restaurant, while making sure the floor is running smoothly at all times. The Senior Receptionist is a role that requires solid leadership, an unflappable personality and excellent communication skills - often at the same time. As well as answering calls, liaising with different departments...

  • Receptionist

    2 weeks ago

    Tunbridge Wells, United Kingdom Brook Street Full time

    Are you and experienced Receptionist? Enjoy being first point of contact for clients? And want to work within an well-established company? My Client is looking for a hardworking, dedicated and highly organised professional to join their team in Tunbridge Wells. You will have previous Receptionist experience within a Law firm or in the professional service...