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Customer Service

4 months ago

Milton Keynes, United Kingdom Teletrac Navman Full time

**Customer Service - Hybrid working - Trackstar**

The smarter choice for Stolen Vehicle Tracking and reuniting cars with their owners since 1999, our state of the art, constantly evolving technology Tracking systems are recognised Europe-wide.

We believe in your potential - your ability to learn, grow and make an impact. And we believe in giving you the opportunity, accountability and visibility to do just that.

This role is great for someone **looking for their first role in the corporate world**

**You could be a university graduate, a college leaver, or someone who has already got a taste of customer service either face to face or over the phone.**
- **If you're excited about working for us and have most of the skills or experience we're looking for, please apply. You could be just what we need**_

**WHAT YOU WILL DO**:
To be successful in this role you will be a reliable team player and respond to our customer and dealer enquiries, using your problem-solving skills in taking these through to resolution and providing an excellent customer experience.

**To break it down, your responsibilities will include**:

- Providing 1st line technical support for our Dealer Network
- Account creation and auto-commissioning
- Outbound calling to chase outstanding documentation/information/payment
- Processing of subscription, unit sales and renewal payments
- Supporting Regional Business Managers and the Dealer Network
- General administrative duties
- Be proactive in meeting team and individual targets

**ABOUT YOU**

The role is based at our Teletrac Navman office in Kents Hill, Milton Keynes, so you will be living within a sensible commuting distance of Milton Keynes. Hybrid working is an option.

**We are looking for someone who can demonstrate**:

- Intermediate computer skills - MS Office with the ability to learn new software packages
- A passion for excellent customer service
- At least 1 year’s customer service
- Willingness to learn, to take ownership and work effectively in an autonomous environment, be held accountable and achieve a good outcome for all stakeholders

**The skills you will use and develop in this role**:

- Good planning and organisational skills with ability to work in a systematic, methodical manner
- An excellent telephone manner and the skill to actively listen and use your excellent communication skills both verbal and written with Customers, Dealers and colleagues at all levels
- Ability to multi-task, and be adaptable to change and changing priorities
- Attention to detail and accuracy in literacy and numeracy
- Working collaboratively with the team to problem solve and deliver results

**Desirable**:

- Previous experience in processing orders would be ideal preferably with a technical or provisioning background, but this is not essential

**WHAT’S IN IT FOR YOU?**

Teletrac Navman adopts a ‘people first’ approach. Internally we have a fantastic company culture with real growth and progression opportunities.

We offer flexibility and work-from-home options and inclusive People & Culture policies.

Externally we are renowned for building strong and lasting relationships with our customers, consistently striving to provide the best in market service.

**You will enjoy**:

- Working in a team that loves to work together, has regular team catch-ups, learning from each other and delivers excellence.
- Full onboarding to be successful in your role with ongoing development opportunities; **full access to LinkedIn Learning,** 1:1 coaching/mentoring, online courses, product training, joining project teams and so much more
- Global Networking Opportunities with peers, and with colleagues in the Employee Resource Groups
- Generous ‘refer a friend’ scheme, Recognition Awards & Volunteering plus fundraising activities
- Employee Assistance Program (EAP), health insurance and other wellness initiatives with access to discounted retailers and healthcare benefits
- Company pension contribution at 6%, Life insurance at 4 x annual salary, Company Sick pay
- 23 days annual leave per annum increasing to 25
- **SOUNDS GOOD? Embrace Your Potential - find work that works for you.**_

**All applicants for this position must be authorized to live and work full-time in the UK.**

**Job Types**: Full-time, Permanent

**Salary**: From £21,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Store discount
- Wellness programme
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Commission pay

Application question(s):

- Are you currently living within a commutable distance to Milton Keynes?
- Did you you get the link to this job at the MK Job Show?

**Experience**:

- customer service: 1 year (required)

Work authorisation:

- United Kingdom (required)

Reference ID: TEL003207
Expected start date: 24/04/20