Junior Implementation Consultant
5 days ago
RLDatix who have recently acquired Allocate Software, are a leading provider of software technology into the Healthcare, Government and Commercial sectors.
Allocate Software has been designing innovative products to optimise complex organisations since 1991. We have taken expertise from a number of industries and applied this to the specific issues and complexity of healthcare. Today we focus on delivering softwaretools to help healthcare institutions manage their staff safely and efficiently so that they can deliver exceptional care to all their patients. We have customers in 11 countries, with greater than 1 million people deployed using our software in over 800 organisations.
Role Summary
The entry point to Client Services, this role will provide a grounding level of knowledge to understand how the Services function operates and how we ensure best practice in delivery to clients and working collaboratively with all internal departments withinAllocate. The main responsibilities of this role are:
- Build strong working relationships with the team and customers to ensure consistent customer outcomes.
- Perform analyses using customer and Allocate data to service the project.
- Configure the HealthSuite product in line with best practices within a defined product set.
- Train the HealthSuite product in line with best practices within a defined product set.
- Assist with the administration of supporting documentation.
- Preparing presentations and documentation ready for review by Consultants and Senior Consultants.
- Deliver demonstrations as required.
- Ensure Client Services management are informed of any new developments (technical or political) taking place with the client which may be relevant to Allocate generally.
- Report on the progress of implementation projects to the Managing Consultant, be aware of reporting documentation / APM governance.
- Aim to receive an excellent client feedback from every implementation.
- Identify risks and escalate as necessary to appropriate project lead.
- Project governance kept up to date.
Competencies & Capabilities
- _Time Management _-_ Must illustrate excellent capability to manage time and ensure required workload is organised to deliver within tight timeframes.
- _Customer Centric -_ Will be at ease with providing outstanding support and have empathy with the customer and a strong desire to achieve the project goals.
- _Attention to detail_ - Must be able to accomplish tasks thoroughly and effectively with due concern to all areas.
- _Sound Communication_ - Will have the Ability to communicate effectively with the end user community within the client organisation.
- _Ability to learn _-_ Must be able to learn and become knowledgeable of the Allocate HealthSuite.
- _Analytical thinking _-_ Must have an analytical mindset and approach to problems and issues.
- _Understanding Allocate_ -_ Aware of Allocate strategies, policies and procedures. Aware of how the organisation operates.
- _Innovation, Flexibility and Adaptability_ - Undertake tasks with a positive attitude and respond well to management and customer requests.
Experience & Qualifications
- Experience in any customer facing/services roles.
- Good working knowledge of Microsoft Office (including Visio, Word, Excel, PowerPoint, Project).
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