Social Media Executive
3 weeks ago
I am are currently looking for a**Social Manager Executive** to join the UK’s largest car buying service company.
You will own the company’s customer service via social media, responsible for replying to and reporting on customer care related queries via all platforms and customer review websites. You will also support the creation of a new social media strategy, tappinginto a new creative concept launching later this year and determining a new brand tone of voice, alongside the support of a social media agency. This is a great opportunity for a self-motivated person to manage, grow and make an impact on their social channels,determining a new direction and ensuring that the company stands out from competitors across social media. You will lead all research and analysis across the company’s social media trends to improve their presence and campaign efficiency.
**Responsibilities**:
- Manage, maintain and report on customer reporting platforms Google reviews, TrustPilot and Reviews.io. This will include responding to poor reviews and finding opportunities to increase overall average rating/scores.
- Deliver fast and efficient social media customer service, when necessary, including weekends and evenings. Responding to customers quickly and efficiently, utilising the right people from across the business to help resolve any issues (including retail,customer service and compliance).
- Develop engaging, creative, innovative content for regularly scheduled posts, which enlighten audiences and promote brand and campaign-focused messages in line with the new strategy and creative concept.
- Coordinate social media messaging with the wider Marketing Department - work with other departments to develop social media timelines coinciding with ad campaigns or other brand messages.
- Support the PR Manager in developing ideas and content for all social media platforms and that communicate PR messages and stories online.
- Manage, maintain and report on all company social media accounts, including Facebook, Twitter, Instagram, YouTube and TikTok.
- Manage the social media agency and work with them to define a new direction for the company on social media.
- Lead the roll out of a new creative concept across all social channels.
- Carry out regular competitor analysis and social listening.
As an individual, you will have a strong Social Media background and experience in dealing with customers, being an expert in your field and ideally (not essential) experience in working alongside or in an agency. You will have both a creative mind set andanalytical/reporting experience. You must take a proactive approach to optimising and improving performance.
The company has amazing benefits and is a great culture to be a part of, they have regular staff social events, competitions to win holidays, monthly complimentary food trucks and so much more
This role would require you to be **in the office 3 days a week**, working from home for 2 days.
The office is based in **Middleton**(it would be best if you can drive due to the location).
As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of currentpermanent and interim opportunities as well as marketplace news and fun stuff.
Forward Role is operating as an employment agency.
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