Customer Services Representative

3 weeks ago

Richmond, United Kingdom Savills Full time

**Location**: Richmond, London

**Hours**:5 days rotating Monday - Saturday, 9am-5:30pm

We're recruiting for an excellent communicator who takes pride in delivering exceptional customer service.

Based at our Richmond Lettings Head office, the Customer Services Representative enables Savills to deliver consistently high levels of customer service to our clients, a clear point of difference, for which we are exceptionally proud.

This means that when someone picks up the phone to Savills, they get through to the right person, who is happy to help - every time; no answerphones, re-directs or call-back requests.

We know that selling or letting property can be pretty stressful and that as your agent, our job is to make this process as pain-free and seamless as possible.

Our goal is to ensure that all of our clients leave satisfied in the knowledge that they are getting the best outcomes that the market is able to offer as a result of using our services. They should leave the process with a smile, more than happy and confident to recommend us. Ultimately, when thinking of anything property, we only want our clients and prospective clients to think of Savills.

In this role you'll be responsible for providing inbound contact support for the business, in order to resolve enquiries and generate leads. In order to do this, you will need to work closely with the Marketing team to support their efforts and be the ‘voice of the brand’.

The Hive has been reimagined as the new Client Services Department, fit for the 21st century. This team plays a vital role in Savills long term growth strategy. This role requires a person who is able to embrace new techniques, champion customer centricity and provide outstanding service to clients.

**Role Responsibilities**
- Answer incoming calls and provide accurate and complete information in a timely manner
- Resolve customer enquiries, ensuring that the customer's needs are met
- Maintain a high level of knowledge about the company's products, services, and processes
- Follow established procedures for handling customer inquiries and complaints
- Upsell additional products or services to customers, as appropriate
- Accurately document customer interactions and maintain detailed records of customer inquiries
- Adhere to established call handling and customer service standards
- Understand the company's organisational structure and marketing campaigns
- Support Marketing in their initiate to close the feedback loop
- Be the "voice of the brand" and uphold the benchmark of the brand
- Follow all Hive procedures, processes and frameworks

**Essential Skills & Experience**:

- Ability to adapt, grow and learn quickly
- Excellent communication and interpersonal skills
- Strong organisational and time management skills
- Passion for delivering exceptional customer service
- Excellent written and verbal communication skills
- Strong problem-solving and customer service skills
- Ability to work in a team environment and support fellow team members
- Experience in Customer Services

Recruitment agencies

Savills only pay agency fees where we have a signed agreement in place and that agency has been previously contacted and directed by a member of our recruitment team. We do not pay agency fees when speculative and unsolicited CVs are submitted to Savills or any of our employees other than via our careers website and through our recruitment process. If this is not adhered to, agency fees will not be paid.

Submission of any unsolicited CVs or proposals to Savills will be deemed evidence of full and unlimited acceptance of this approach.

  • Customer Services Representative

    1 week ago

    Richmond, United Kingdom Savills Full time

    **Location**: Richmond, London **Hours**:5 days rotating Monday - Saturday, 9am-5:30pm We're recruiting for an excellent communicator who takes pride in delivering exceptional customer service. Based at our Richmond Lettings Head office, the Customer Services Representative enables Savills to deliver consistently high levels of customer service to our...

  • Customer Services Representative

    3 days ago

    Richmond, United Kingdom Savills Full time

    **Role Overview** Based at our Richmond Lettings Head office, the Customer Services Representative enables Savills to deliver consistently high levels of customer service to our clients - a clear point of difference - for which we are exceptionally proud. This means that when someone picks up the phone to Savills, they get through to the right person, who...

  • Customer Services Representative

    3 days ago

    Richmond, United Kingdom Savills Full time

    **Role Overview** Based at our Richmond Lettings Head office, the Customer Services Representative enables Savills to deliver consistently high levels of customer service to our clients - a clear point of difference - for which we are exceptionally proud. This means that when someone picks up the phone to Savills, they get through to the right person, who...

  • Customer Services Representative

    2 weeks ago

    Richmond, United Kingdom Savills Full time

    **_Please note that this role is for a 3 month contract_** Based at our Richmond Lettings Head office, the Customer Services Representative enables Savills to deliver consistently high levels of customer service to our clients - a clear point of difference - for which we are exceptionally proud. This means that when someone picks up the phone to Savills,...

  • Customer Services Representative

    2 weeks ago

    Richmond, United Kingdom Savills Full time

    **Role Overview** - This role is offered both part-time and full-time, allowing flexibility in working hours and availability_ Based at our Richmond Lettings Head office, the Customer Services Representative enables Savills to deliver consistently high levels of customer service to our clients - a clear point of difference - for which we are exceptionally...

  • Customer Services Representative

    3 days ago

    Richmond, United Kingdom Savills Full time

    Based at our Richmond Lettings Head office, the Customer Services Representative enables Savills to deliver consistently high levels of customer service to our clients - a clear point of difference - for which we are exceptionally proud. This means that when someone picks up the phone to Savills, they get through to the right person, who is happy to help -...

  • Customer Services Representative

    3 weeks ago

    Richmond, United Kingdom Savills Full time

    **Location**: Richmond, London **Hours**:5 days rotating Monday - Saturday, 9am-5:30pm We're recruiting for an excellent communicator who takes pride in delivering exceptional customer service. Based at our Richmond Lettings Head office, the Customer Services Representative enables Savills to deliver consistently high levels of customer service to our...

  • Customer Services Representative

    3 weeks ago

    Richmond, United Kingdom Savills Full time

    **_Please note that this role is for a 3 month contract_** Based at our Richmond Lettings Head office, the Customer Services Representative enables Savills to deliver consistently high levels of customer service to our clients - a clear point of difference - for which we are exceptionally proud. This means that when someone picks up the phone to Savills,...

  • Customer Services Representative

    3 days ago

    Richmond, United Kingdom Savills Full time

    **_Please note that this role is for Saturdays only_** Based at our Richmond Lettings Head office, the Customer Services Representative enables Savills to deliver consistently high levels of customer service to our clients - a clear point of difference - for which we are exceptionally proud. This means that when someone picks up the phone to Savills, they...

  • Customer Services Representative

    3 weeks ago

    Richmond, United Kingdom Savills Full time

    **Location**: Richmond, London **Hours**:5 days rotating Monday - Saturday, 9am-5:30pm We're recruiting for an excellent communicator who takes pride in delivering exceptional customer service. Based at our Richmond Lettings Head office, the Customer Services Representative enables Savills to deliver consistently high levels of customer service to our...

  • Customer Services Representative

    1 week ago

    Richmond, United Kingdom Savills Full time

    **Location**: Richmond, London **Hours**:Tuesday - Friday, 9am - 5.30pm. Saturday, 9am - 5pm Based at our Richmond Lettings Head office, the Customer Services Representative enables Savills to deliver consistently high levels of customer service to our clients - a clear point of difference - for which we are exceptionally proud. This means that when...

  • Customer Service Representative

    3 weeks ago

    Richmond, United Kingdom Savills Graduates Full time

    **Job title** Customer Service Representative (Apprentice) **Job Location** London - Richmond **Current Team Information** The Hive is a reimagined lead generation and customer service department for the Savills UK business. Residing in Richmond, the Hive is made up of two teams. The Outbound team support Lettings and Sales, while the Inbound team...

  • Parts & Customer Service Representative

    4 days ago

    Richmond, United Kingdom Bandai Namco Amusement Europe Ltd. Full time

    A leading and well-established Amusement Machine Manufacturer and Distributor based in South West London are currently seeking an enthusiastic Sales & Customer Service representative to join their team. - They must also provide problem-related feedback to other relevant departments in a timely manner and ensure that adequate product information is available...

  • Customer Service Representative

    2 weeks ago

    Richmond, United Kingdom Page Personnel Secretarial & Business Support Full time

    This Customer Services role is for an internationally recognised brand based in Richmond, West London. **Client Details** The client is a large and international business who are exciting, fast paced and doing exceptionally well. **Description** The key responsibilities will include-- Providing day to day support over the phone for Customers - Taking and...

  • Customer Services Representative

    3 days ago

    Richmond, United Kingdom Savills Full time

    **_Please note that this role is for Saturdays only_** Based at our Richmond Lettings Head office, the Customer Services Representative enables Savills to deliver consistently high levels of customer service to our clients - a clear point of difference - for which we are exceptionally proud. This means that when someone picks up the phone to Savills, they...

  • Customer Services Representative

    1 week ago

    Richmond, United Kingdom Savills Full time

    **Location**: Richmond, London **Hours**:5 days rotating Monday - Saturday, 9am-5:30pm We're recruiting for an excellent communicator who takes pride in delivering exceptional customer service. Based at our Richmond Lettings Head office, the Customer Services Representative enables Savills to deliver consistently high levels of customer service to our...

  • Customer Service Representative

    4 weeks ago

    Richmond, United Kingdom Page Personnel Secretarial & Business Support Full time

    This Customer Services role will suit someone who is keen to learn and wants to work full time in the office of a large multi national business in Richmond. Client Details The client is a large and well known international business based in Richmond Upon Thames. Description The key responsibilities will include but not be limited to- Providing day to day...

  • Administrator Customer Service

    1 week ago

    Richmond, United Kingdom Reed Business Support Full time

    **JOB TITLE - PARTS & CUSTOMER SERVICE REPRESENTATIVE** **LOCATION - RICHMOND TW9** **SALARY - £21-25K PLUS MONTHLY COMMISSION POTENTIAL OTE £2-4K** **HOURS - 9-5.30 PM IN THE OFFICE (FLEXIBLE START AND FINISH TIME)** **START DATE ASAP** A leading and well-established amusement machine manufacturer and distributor based in Southwest London are...

  • Customer Service Advisor

    2 months ago

    Richmond, United Kingdom Reed Business Support Full time

    **ROLE TITLE: Customer Service Adviser** **LOCATION: Richmond** **SALARY: £23-25k** **HOURS: 37.5 HOURS PER WEEK HYBRID 2 DAYS IN OFFICE, 3 AT HOME** Service driven Customer Service Advisor urgently required for an established and growing company based in Richmond. The company distribute healthcare products throughout Europe and the Middle East and...

  • Retail Customer Service Representative

    4 weeks ago

    Richmond, United Kingdom William Hill Full time

    **Location** 37, Kew Road, Richmond, England, TW9 2NQ **Contract type** Full-time **Salary** £10.50 rising to £10.90 after passing probation **Hours** 25 - People don’t just come here to place bets. They come for the experience. - And you will be at the heart of it all. Giving everyone a warm welcome. Getting to know each customer and making them...