Service Knowledge Lead

2 weeks ago

Chelmsford, United Kingdom MS Amlin Full time

Service Knowledge Lead

ABOUT MS AMLIN

MS Amlin is part of a global top-10 insurance group MS&AD, with three main legal entities’ operating in the Lloyd’s, UK, Continental European and Bermudian markets. We have an enviable reputation for our customer knowledge, claims service and the specialist insurance and reinsurance expertise we apply. We provide the type of security leading organisations need to break new ground, innovate and offer life-changing services and amenities to some of the world’s most challenging regions. Our record extends back over 300 years and today we have more than 1800 people in more than 20 locations worldwide. This role sits within our Business Services division (MS ABS) which supports our entire organisation through legal, HR, facilities management, marketing, IT, risk management, compliance and finance.

We’re going through an exciting period of modernisation and transformation for which we need entrepreneurial thinkers to help execute our strategic vision for growth. We’re on a dynamic path and we need you to help shape it.

MS Amlin is committed to taking a flexible approach to working, with a Work Life Better scheme to allow our employees more control over when and where they work, while continuing to meet our client demands. This flexible approach continues into our benefit scheme, with a competitive package and attractive lifestyle fund.

ABOUT MS ABS

In the last 3 years the Amlin Group of Companies has undertaken considerable change including the removal of its PLC structure and federation of central services.

MS Amlin Business Services is now focused on becoming the integral foundation of our leading insurance businesses, providing services across 14 of our Group Companies covering IT, Procurement, Facilities Management, Data and Change Delivery from a combined headcount (permanent and Third Party outsourced) of ~650.

Our job is to build the best Business Service capability possible, by ensuring our experts have the tools and support they need to do their jobs to the best of their ability.

ABOUT THE JOB

The Operating Environment and Context of the Job

The Servce Knowledge Management (SKM) processes is crucial to ensuring that employees and customers have access to information they need when they need it. Good SKM processes facilitate accurate decision making, enable collaboration, and enhance communication. This role is key to the success of the MS Amlin Service Delivery function. The role is responsible for the suitability and execution of the Knowledge Management Process to the organisation both now and in the support of the digital strategy and journey. The key aspects of the role are highlighted below:
Purpose

The Servce Knowledge Management (SKM) processes is crucial to ensuring that employees and customers have access to information they need when they need it. Good SKM processes facilitate accurate decision making, enable collaboration, and enhance communication. This role is key to the success of the MS Amlin Service Delivery function. The role is responsible for the suitability and execution of the Knowledge Management Process to the organisation both now and in the support of the digital strategy and journey. The key aspects of the role are highlighted below:
The role holder will be responsible for the suitability and execution of the Knowledge Management Process to the organisation both now and in the support of the digital strategy and journey. This function is a key component of the Amlin Business Services (ABS) Service Delivery function.

The role will act as an the primary interface for the ABS IT function in terms of the delivery of robust and well defined Service Knowledge Management System that is appropriate to the size and scale of the requirements presented.

Key accountabilities
- The role will define, develop and own the process of Service Knowledge Management.
- Agree and document the scope, control and governance of the Service Knowledge processes
- Developing, maintaining and continually improving Service Knowledge standards, Service Knowledge Management plans, procedures and toolsets to meet business requirements
- Ensuring that changes to the Service Knowledge methods and processes are properly approved and communicated
- Propose, agree and implement interfaces with Change, Incident, Problem, Service Desk, Infrastructure, Security, Enterprise Applications, Testing and Group Architecture and any other teams as appropriate to support effective Service Knowledge Management
- Effective Stakeholder Management to ensure alignment and adherence to the established principles of Service Knowledge Management

Key responsibilities
- Responsibility for the deployment of the process. Evaluating performance metrics against defined critical success factors and instituting actions to correct shortcomings or further streamline the process as necessary
- Responsibility for the execution of the process controls, ensuring staff comply with process

  • Service Knowledge Lead

    1 week ago

    Chelmsford, Essex, United Kingdom AMLIN Full time

    Service Knowledge LeadABOUT MS AMLINMS Amlin is part of a global top-10 insurance group MS&AD, with three main legal entities' operating in the Lloyd's, UK, Continental European and Bermudian markets. We have an enviable reputation for our customer knowledge, claims service and the specialist insurance and reinsurance expertise we apply. We provide the type...

  • Service Knowledge Lead

    4 weeks ago

    Chelmsford, Essex, United Kingdom AMLIN Full time

    Service Knowledge LeadABOUT MS AMLINMS Amlin is part of a global top-10 insurance group MS&AD, with three main legal entities' operating in the Lloyd's, UK, Continental European and Bermudian markets. We have an enviable reputation for our customer knowledge, claims service and the specialist insurance and reinsurance expertise we apply. We provide the type...

  • Service Knowledge Lead

    4 weeks ago

    Chelmsford, United Kingdom AMLIN Full time

    Service Knowledge Lead ABOUT MS AMLIN MS Amlin is part of a global top-10 insurance group MS&AD, with three main legal entities' operating in the Lloyd's, UK, Continental European and Bermudian markets. We have an enviable reputation for our customer knowledge, claims service and the specialist insurance and reinsurance expertise we apply. We provide the...

  • Hospitality Skills Coach

    3 weeks ago

    Chelmsford, United Kingdom Knowledge Scout Full time

    Calling all people currently working in hospitality looking to start a career in a fast paced industry with no weekend work and fast progression. If you are an experienced hospitality manager looking to stay in hospitality but in a 9-5 role? - £26k - £30k DOE - Managing the London and East of England - Training Qualifications paid for by employer - Flat...

  • Service Design Lead

    2 months ago

    Chelmsford, United Kingdom Resource Solutions - GSC General Full time

    **Service Design Lead - MS Amlin - Chelmsford (1 day at office) - Permanent** **About MS Amlin** MS Amlin is part of a global top-10 insurance group, MS&AD. We're made up of four distinct businesses covering global reinsurance, Lloyds franchise, local specialty insurer, and business services. This role sits within our Business Services division (MS ABS)...

  • Service Design Lead

    4 weeks ago

    Chelmsford, United Kingdom Resource Solutions - GSC General Full time

    **Service Design Lead - MS Amlin - Chelmsford (1 day at office) - Permanent** **About MS Amlin** MS Amlin is part of a global top-10 insurance group, MS&AD. We're made up of four distinct businesses covering global reinsurance, Lloyds franchise, local specialty insurer, and business services. This role sits within our Business Services division (MS ABS)...

  • Service Design Lead

    1 week ago

    Chelmsford, Essex, United Kingdom Resource Solutions - GSC General Full time

    **Service Design Lead MS Amlin Chelmsford (1 day at office) Permanent**About MS AmlinMS Amlin is part of a global top-10 insurance group, MS&AD. We're made up of four distinct businesses covering global reinsurance, Lloyds franchise, local specialty insurer, and business services.This role sits within our Business Services division (MS ABS) which supports...

  • Service Operational Lead

    2 months ago

    Chelmsford, United Kingdom Provide CIC Full time

    Work with peers and other managers within the services across Provide CIC, and external partners to ensure that service delivery is effective and efficient. Monitor national and local guidance and policy relating to community services and participate in the development of local policies to ensure consistency with national directors and local frameworks....

  • Service Operational Lead

    3 weeks ago

    Chelmsford, United Kingdom Provide CIC Full time

    ‘The Operational Lead will be responsible for the clinical leadership, line management and development of a cluster of services, ensuring delivery of safe effective services within an agreed locality’ The Operational Lead will be responsible for the professional and clinical leadership, line management and development of the service ensuring delivery of...

  • Senior Service Lead

    1 week ago

    Chelmsford, United Kingdom British Red Cross Full time

    **Senior Service Lead** **Location: Mid Essex** **Hours: 35 per week** **Salary: £36,461 per annum based on 35 hours per week** **Contract type: Fixed Term** **Full UK driving licence and access to a vehicle is essential** **_An exciting opportunity has arisen for a Senior Service Lead to join our team around Mid Essex. _**_Do you have management...

  • Service Operational Lead

    1 week ago

    Chelmsford, Essex, United Kingdom Provide CIC Full time

    'The Operational Lead will be responsible for the clinical leadership, line management and development of a cluster of services, ensuring delivery of safe effective services within an agreed locality'The Operational Lead will be responsible for the professional and clinical leadership, line management and development of the service ensuring delivery of safe,...

  • Technical Service Lead

    1 week ago

    Chelmsford, Essex, United Kingdom Aon Full time

    Technical Service Lead - InvoicingDo you want to be empowered to make a difference in delivering a step change improvement for Aon's Clients and Carriers? Can you work collaboratively and assertively with outsourced providers and key internal partners to improve end to end service?A hybrid role which can be based out of your local office but part of the...

  • Service Development Lead – Infrastructure

    5 days ago

    Chelmsford, United Kingdom Essex County Council Full time

    Service Development Lead - Infrastructure Fixed Term / Secondment, Full Time £39,944 to £46,993 per annum Location: Chelmsford Working Style:  This is a 12 month fixed term contract or secondment opportunity. Interviews will be held on 8th July 2024. Libraries are fast moving and need to adapt to modernise, and to meet customer...

  • Make Ready Group Lead

    1 week ago

    Chelmsford, Essex, United Kingdom East of England Ambulance Service Trust Full time

    6 Month SecondmentThe operational Support directorate at the East of England Ambulance Service NHS Trust are a dedicated and vital support network which assists our front-line clinicians in providing excellent care to people living in the East of England, 365 days a year, 7 days a week, 24 hours a day covering six counties - Bedfordshire, Cambridgeshire,...

  • Make Ready Group Lead

    1 week ago

    Chelmsford, Essex, United Kingdom East of England Ambulance Service Trust Full time

    MAKE READY GROUP LEAD - CHELMSFORD & HARLOW6 Month SecondmentThe operational Support directorate at the East of England Ambulance Service NHS Trust are a dedicated and vital support network which assists our front-line clinicians in providing excellent care to people living in the East of England, 365 days a year, 7 days a week, 24 hours a day covering six...

  • Therapy Lead

    3 weeks ago

    Chelmsford, United Kingdom Mid and South Essex NHS Foundation Trust Full time

    Do you have well developed leadership, communication and engagement skills with an ability to lead teams working within an acute hospital setting? An excellent opportunity has arisen for a Physiotherapist with extensive clinical experience to lead and develop the services covered by our planned care therapy teams. The teams provide therapy input to the...

  • Make Ready Group Lead

    7 days ago

    Chelmsford, United Kingdom East of England Ambulance Service Trust Full time

    6 Month Secondment The operational Support directorate at the East of England Ambulance Service NHS Trust are a dedicated and vital support network which assists our front-line clinicians in providing excellent care to people living in the East of England, 365 days a year, 7 days a week, 24 hours a day covering six counties - Bedfordshire, Cambridgeshire,...

  • Technical Service Lead

    1 week ago

    Chelmsford, United Kingdom Aon Full time

    Technical Service Lead - Invoicing Do you want to be empowered to make a difference in delivering a step change improvement for Aon’s Clients and Carriers? Can you work collaboratively and assertively with outsourced providers and key internal partners to improve end to end service? A hybrid role which can be based out of your local office but part of the...

  • Technical Service Lead

    1 week ago

    Chelmsford, United Kingdom Aon Corporation Full time

    Posting Description: **Technical Service Lead - Invoicing**: Do you want to be empowered to make a difference in delivering a step change improvement for Aon’s Clients and Carriers? Can you work collaboratively and assertively with outsourced providers and key internal partners to improve end to end service? A hybrid role which can be based out of your...

  • Service Manager – Regional Improvement Lead

    4 weeks ago

    Chelmsford, United Kingdom Essex County Council Full time

    Service Manager - Regional Improvement Lead Fixed Term, Full Time £64,950 to £74,058 per annum Location: Chelmsford Working Style:  Closing Date: 16th June 2024 Service Manager - Regional Improvement Lead ‘DFJ Trailblazers – Reducing Time to Family Court’ Pilot Programme This is a Secondment/Fixed Term opportunity until March...