Technical Services Engineer

2 months ago

Wokingham, United Kingdom AV Placements Ltd Full time

**Departmental Functions**
- To maximise the client revenues and their customers ROI through savings associated with Value Engineering, Warranty Management, Consultancy, PBH O&A policing, Sourcing, Guarantee Management and other value stream activities.
- To contact suppliers in order to seek clarification of workscope/pricing/warranty and challenge when a decision is unjustified.
- To record VE/WTY outcomes in the respective systems.
- To enforce contractual terms and recover associated benefits.
- To manage contract TAT remedies, including those enshrined within the Airbus SSC and Boeing PSAA.
- To assist the Sales & Business Development with designing strategic programmes for customer cost reduction and gain share revenue generation.
- To meet the client's requirements relating to Technical Services obligations contained within customer/client Contracts, SOWs and MOUs.

**Responsibility of the Position**
- Evaluate and review repair quotations to ensure cost are fair and equitable e.g. contract enforcement, warranty optimisation, tactical cost reduction/avoidance opportunities.
- Identify opportunities for cost of ownership reduction e.g. alternative placement, special projects
- Reporting of saving performance.
- Achieving or exceeding contractual customer requirements.
- Work as part of a team in the Value Engineering function and wider Customer Support and Supplier Management teams.
- Identifying areas of opportunity in process, customer service and Return on Investment.
- Review and analyse warranty rejections and quotations raising an Engineering Request Form.
- Review and analyse rogue units, NFF and Defect On Arrival events.
- Monitor and identify opportunities for reliability management and complete reliability reports.
- HNC/HND or Degree in an Engineering discipline is desirable.
- Strong analytical skills with a focused and methodical approach to managing work.
- A strong team worker who focuses on the success of a team as a whole; with excellent interpersonal skills, clear communication and ability to negotiate effectively.
- Confident in using own initiative, adept at problem solving, willing to learn.
- Have an understanding of Information Security practices and is able to attain and maintain competency in those as prescribed by the client policies.

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