Medical Receptionist

**This Vacancy**
Portsdown Group Practice is a friendly, forward thinking, well established GP Practice supporting 63,000 patients across 6 sites in the Portsmouth area. We are currently looking for an experienced receptionist to join our growing administration team. If you can work under pressure to high standards, are flexible and reliable, with excellent interpersonal and communication skills, and can deliver a high quality of care in a busy professional environment, we would like to hear from you.

The 16 hour a week role will be predominantly at our popular Somerstown, but there would be the occasional expectation that cross cover may be required at our Heyward Road Surgery to cover sickness and annual leave. Daily tasks will include greeting patients on arrival, booking patient appointments in a timely manner, care navigating to alternative healthcare services, promoting online services, whilst maintaining a professional manner and treating all visitors to the Surgery with respect and dignity.

**Working Pattern**
16 hours per week

Monday 0800 - 1200

Tuesday 0800 - 1200

Thursday 0800 - 1200

Friday 0800 - 1200

**Rate of Pay**

£9,093 per year (£10.90 an hour)

**Introduction to Surgery**

**Philosophy and Practice**

Everyone working within the Practice is committed to the provision of high quality primary care for the benefit of our patients, whom we respect and value. We strive to be an open-minded, friendly, caring and inclusive team.

**Mission and Values**

The Practice aims to deliver our philosophy by:

- Providing readily accessible medical and preventative health care within a structured, efficient, open-minded and caring environment.
- Encouraging the professional and personal growth of the whole team, clinicians and their support staff, promoting job satisfaction whilst maintaining financial viability.
- Optimising the use of our resources, commensurate with the size of our very large Practice, creating opportunities not always available to Practices with a smaller list of patients. Our size and innovative approach enables us to encompass and evolve with an ever changing NHS.
- Challenging pre-conceived ideas, leading to more efficient ways of working for the benefit of our patients.

**Practice Background**
Portsdown Group Practice covers the whole of Portsmouth from postcodes PO1 to PO7. We operate from 6 surgeries: Cosham Park House (PO6 3BG), Crookhorn Lane (PO7 5XP), Heyward Road (PO4 0DY), Kingston Crescent (PO2 8AL), Paulsgrove (PO6 4HJ) and Somerstown (PO5 4EZ).

We are our own Primary Care Network (PCN). We have Clinical Partners, Salaried GPs and a comprehensive Nursing and extended clinical team overseen by our Clinical Team Manager. The team consists of Nurse / Paramedic Practitioners, Registered Nurses, HCA’s, MSK Physiotherapists, Podiatrist, Dietitians, Social Prescribers and Care Co-ordinators. The Pharmacy team consists of Clinical Pharmacists, Pharmacy Technicians.

The Practice is well established, financially secure and successful. Over the last few years, we have earned maximum QOF points.

**Team Approach / Organisational Structure**

Multi-disciplinary teams work across all sites.

Our organisational structure includes a Management Team, based at Kingston Crescent (Group Business Director, Operations Manager, Business Intelligence Manager, Finance Manager, Clinical Team Manager and Management Support Team) and a surgery team at each site.

We recognise that our team needs to work as a strong anchor chain within the community we serve. Like a chain we acknowledge that every link has to be strong. We achieve this by working together, supporting each other and continuously inviting team members to make suggestions aimed at providing efficient, safe processes for our patients.

**Teaching, Training and Development**
The Practice has a long history of training - we train GP registrars, student nurses and have pharmacy student placements. We are committed to the ongoing development of the entire team, including mandatory and developmental training for all our staff. Team members are encouraged to highlight any training they feel would benefit them in the achievement of their role. The Practice funds, via a
“learning agreement”, any training which is felt will benefit the individual and the Practice.

**Staff Benefits**
- Additional Days Holiday on Your Birthday
- Funded Private Health Plan with Benenden (with Option to Add Family Members)
- Annual Pay Review
- NHS Pension Scheme
- Generous Annual Leave Entitlement
- Eye Care Vouchers
- Social Events
- Refreshments
- 50% Discounted Gym Membership
- Corporate fleece jacket

**This Recruitment**

**How to Apply**

The closing date for this post is: 29 May 2023

Applicants who are successful following this process will be invited for interview on: 2 June 2023
- **Please ensure that you are free on these dates when applying, as we may be unable to re-arrange interview dates**_**.**

**Further Information / Practice v